KIMBERLEY COLEMAN
Lithia Springs,GA
Summary
Outstanding professional, skilled in managing multiple projects for diverse groups of customers and insurance organizations with competing priorities involving program development and claims adjustment. In-depth experience managing personnel and operational functions in demanding, rapidly changing settings in which time and resources are limited. Adept in ensuring accuracy and completeness in compiling and managing documentation. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Auto Claims Adjuster
Southern General Insurance Company
Atlanta, GA
05.2023 - Current
- Conducted thorough investigations and analysis of auto insurance claims for validity, accuracy, and coverage
- Conducted investigations and assessed liability based on gathered facts.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Negotiated settlements with claimants when appropriate.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
Claims Examiner
Lincoln Financial Group
Atlanta , GA
06.2022 - 02.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Entered claim transactions, payments, reserves and other documentation.
- Double-checked and reviewed documentation for denied and accepted insurance claims.
- Obtained necessary information to complete proper evaluation of short term disability claims.
- Conducted daily reviews on claim files and verified sending of status letters to policyholders.
- Communicated with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.
Auto Claims Adjuster
Assurance America
Atlanta, GA
02.2019 - 02.2022
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Evaluated extent of damage and documented findings.
- Researched and verified insurance policy coverage.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
Auto Claims Adjuster
State Farm
Atlanta, Ga
02.2018 - 02.2019
- Applied working knowledge of auto policy and endorsements, state laws and regulations
- Investigated high risk claims for coverage and compensability
- Handled claims with up to $25K payouts
- Authorized auto, rental and property damage payments
- Collected proper documentation to determine the extent of damages, to facilitate settlement of compensable claims
- Negotiated claim settlement based upon liability and evaluation of the damages through review of photos, statement of values, estimates, or other documentation provided to support a proof of loss
- Properly paid settlements and invoices
- Assisted in training and mentoring of less experienced claim handlers
- Researched and verified insurance policy coverage.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Life Insurance Financial Advisor
New York Life & NYLIFE Securities
Atlanta, GA
01.2012 - 12.2017
- Monitor and proactively combat the administrative activities of competitors, resulting in the retention of 200 individual clients.
- Calculated and recommended optimal combination of products needed to achieve retirement goals.
- Guided individuals in establishing financial goals.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Negotiated new and renewal production goals with business development manager.
- Conducted sales and service meetings to determine best cost effective and efficient plan to implement.
- Performed annual reviews of existing policies to update information.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Wireless Technical Support
Sprint
Atlanta, Ga
01.2010 - 12.2012
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Created cases and claims for damaged, lost or displaced packages.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Answered incoming calls from residential and small business customers.
- Scored in top 10% of employees in successful resolution of issues.
Sales Operations Specialist
Sprint/Nextel Corporation
Atlanta, GA
01.2007 - 12.2009
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supported the sales function through policy setting and administrative coordination.
- Develops, implements, communicates, and administers sales programs, plans, policies, and quotas.
- Maintained and audited information needed to track revenue.
Senior Business Customer Service Representative
Sprint
Atlanta, GA
01.2005 - 12.2006
- Completed initial trouble diagnosis for voice and data fiber optic products including X.25, Frame Relay, DS1, DS3, Private Line, Toll Free, ATM, Telemedia platforms, Managed Route, Rotary, VPN, ISDN, Packet Switching, and Internet access issues.
- Coordinated internal fix agencies and local telephone companies' escalations through director level.
- Streamlined In-charge supervisor shift activity report methods and procedures.
- Handled customer base generating $5,900,000.00 monthly Developed and implemented a new credit culture, achieving maximum results that reduced accounts receivable too less than 1% over 60 days.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
MBA - Business Administration
Strayer University
Bachelor of Science - Management
West Chester University
Skills
- Casualty auto insurance
- Extremely organized Proactive team player
- Strong problem-solving capabilities
- Excellent work ethic
- Underwriting knowledge
- Computer-savvy
- Complaint handling and resolution
- Claims investigations
- Policy interpretation
- Thrives under pressure
Affiliations
Toastmasters
Timeline
Auto Claims Adjuster
Southern General Insurance Company
05.2023 - Current
Claims Examiner
Lincoln Financial Group
06.2022 - 02.2023
Auto Claims Adjuster
Assurance America
02.2019 - 02.2022
Auto Claims Adjuster
State Farm
02.2018 - 02.2019
Life Insurance Financial Advisor
New York Life & NYLIFE Securities
01.2012 - 12.2017
Wireless Technical Support
Sprint
01.2010 - 12.2012
Sales Operations Specialist
Sprint/Nextel Corporation
01.2007 - 12.2009
Senior Business Customer Service Representative
Sprint
01.2005 - 12.2006
MBA - Business Administration
Strayer University
Bachelor of Science - Management
West Chester University
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