Kimberley Copenhaber

• Implemented strategic plans that aligned with organizational goals, improving service delivery outcomes.
• Led cross-functional team initiatives to enhance operational efficiency and drive process improvements.
• Mentored junior staff, fostering professional growth and skill development within the team.
• Analyzed workflow processes, identifying bottlenecks and recommending solutions for optimization.
• Facilitated regular team meetings to assess progress, address challenges, and celebrate achievements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Coordinated filling of more than 1200 daily prescriptions in high-volume retail pharmacy environment.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Resolved customer inquiries in-person and over telephone by assisting with order placement, system navigation, and item location.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Communicated directly with doctors' offices via telephone, fax and email.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Coordinated filling of 1200+ daily prescriptions in high-volume retail pharmacy to ensure timely service and support for patients.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Executed diverse pharmacy operations with commitment to accuracy, efficiency, and high service quality standards.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to ensure accurate and organized records.
• Entered and processed patients' prescriptions into internal system to facilitate timely medication dispensing.
• Resolved customer issues in-person or by telephone, providing assistance with order placements, system navigation, and item location.

Managed office operations, processed payroll, balanced floor tills and office funds, and provided customer service.

Managed cash register operations, ensuring balanced drawers and accurate cash handling.