Kimberley Cottingham
Columbus,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Medical Front Office Supervisor
Ear, Nose & Throat Center
2013.07 - 2023.10
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
Receptionist
Stephenson Floors
2001.05 - 2008.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Medical Transcriptionist
Self Employed
1998.01 - 2001.04
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
Front Office Receptionist
Highland Clinic
1995.02 - 2000.04
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Education
No Degree - Criminal Justice
Bossier Parish Community College
Bossier City, LA09.1990
High School Diploma -
Plain Dealing High School
Plain Dealing, LA05.1990
Skills
- Workload Management
- Client Observations
- Office Maintenance
- Benefits Explanations
- Office Organization
- Office Organization
- General Office Functions
- Medical Records Requests
- Staff Training
- HIPAA Guidelines
- Workflow Processes
- Reminder Calls
- Clerical Support
- Patient Referral
Timeline
Medical Front Office Supervisor
Ear, Nose & Throat Center
2013.07 - 2023.10
Receptionist
Stephenson Floors
2001.05 - 2008.07
Medical Transcriptionist
Self Employed
1998.01 - 2001.04
Front Office Receptionist
Highland Clinic
1995.02 - 2000.04
No Degree - Criminal Justice
Bossier Parish Community College
High School Diploma -
Plain Dealing High School
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