Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley Darling

Westerville,OH

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Team Leadership, adept at empowering staff and streamlining processes for improved performance outcomes. Demonstrated ability in fostering customer relationships and managing staff, leading to significant improvements in accountability and service delivery. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information from insurance companies and ensure payment. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.

Overview

26
26
years of professional experience

Work History

Operations Manager

BIDFTA Auctions
02.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Certified Coding Specialist/Medical Receptionist

Mount Carmel Medical Group-Westerville
01.2005 - 01.2019
  • Enhanced collaboration between departments by establishing clear communication channels for addressing coding discrepancies.
  • Increased department efficiency through streamlining coding processes and providing regular feedback to team members.
  • Optimized workflow efficiency through cross-training in multiple specialties, enabling flexibility in task assignments according to team needs.
  • Achieved high levels of customer satisfaction with accurate and timely submission of medical claims to insurance carriers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.

Medical Receptionist

Northland Family Practice
01.1999 - 01.2005
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • PRACTICE WAS BOUGHT BY MOUNT CARMEL. I WAS TRANSFERRED TO MOUNT CARMEL MEDICAL GROUP-WESTERVILLE AT TIME OF BUY OUT.

Education

Associate of Business Administration - Medical Office Management

Southeastern Business College
Lancaster, OH
01.1998

LPN - Nursing

Hocking College
Nelsonville, OH
05.1996

High School Diploma -

Glenoak High School
Canton, OH
05.1991

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Staff Management
  • Customer Relationship Management
  • Client Relations
  • Patient Scheduling
  • Appointment management
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Payment Collection
  • Office Administration
  • Medical Billing
  • Medical Coding
  • Telephone Etiquette
  • Medical Terminology
  • Medical office administration
  • Insurance Claims
  • Time Management
  • Data Entry
  • Administrative Support
  • Clerical Support
  • Patient Billing
  • Cash Handling
  • Payment Scheduling and Collection

Timeline

Operations Manager

BIDFTA Auctions
02.2019 - Current

Certified Coding Specialist/Medical Receptionist

Mount Carmel Medical Group-Westerville
01.2005 - 01.2019

Medical Receptionist

Northland Family Practice
01.1999 - 01.2005

Associate of Business Administration - Medical Office Management

Southeastern Business College

LPN - Nursing

Hocking College

High School Diploma -

Glenoak High School

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Kimberley Darling