Kimberley Diaz
Campbell,CA
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
14
14
years of professional experience
Work History
Program Director
Cedar Creek Alzheimer And Dementia Care Center
01.2017 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Activity Assistant
Cedar Creek Alzheimer And Dementia Care Center
01.2016 - 01.2017
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
Cashier
Psycho Donuts
09.2011 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
Multimedia Journalist
Spartan Daily
05.2012 - 08.2012
- Pitched stories to editorial staff in content areas of news, sports and entertainment.
- Took photos and videos for newspaper publication.
- Researched and analyzed newsworthy events, trends and issues.
- Reported from field locations and wrote stories under tight deadlines.
- Participated in editorial meetings to discuss story ideas and content.
- Fact-checked videos and articles before publishing.
- Monitored website and social media traffic.
Reporting Intern
Metro Newspapers
05.2012 - 08.2012
- Completed research, compiled data, and assisted in timely reporting.
- Edited, proofread and fact-checked content for accuracy.
- Reported from field locations and wrote stories under tight deadlines.
- Researched and analyzed newsworthy events, trends and issues.
- Developed relationships with sources and contacts to gain additional insight.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Art Editor/Multimedia Journalist
Access Magazine
01.2012 - 05.2012
- Took photos for magazine publication.
- Pitched stories to editorial staff in content areas of news and entertainment.
- Participated in editorial meetings to discuss story ideas and content.
- Edited, proofread and fact-checked content for accuracy.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
Caterer
Spartan Catering
01.2011 - 12.2011
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
Office Assistant
San Jose State University Housing Services
03.2010 - 06.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with residents by phone or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized and distributed supplies to residents.
- Maintain knowledge of San Jose State University and its University Housing policies
Education
Bachelor of Science - Journalism
San Jose State University
San Jose, CA05.2013
High School Diploma -
Armjio High School
Fairfield, CA05.2008
Skills
- Effective Leader
- Policy and Procedure Improvements
- Policy Implementation
- Administration Knowledge
- Operations Oversight
- Customer Service Experience
- Budget Coordination
- Staff Training
- Inventory Control
- Product Knowledge
- Time Management Skills
- Written and Verbal Communication
- Calendar Management
- Mail Handling
- Clerical Support
- Scheduling
- Program Development
- Event Planning
- Senior Living Experience
- Event Coordination
Accomplishments
- Used Microsoft Excel for budgeting and scheduling.
- Proficient knowledge of the Office Suite, specifically Word, Excel and Powepoint.
- Supervised team of 4-5 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Program Director
Cedar Creek Alzheimer And Dementia Care Center
01.2017 - Current
Activity Assistant
Cedar Creek Alzheimer And Dementia Care Center
01.2016 - 01.2017
Multimedia Journalist
Spartan Daily
05.2012 - 08.2012
Reporting Intern
Metro Newspapers
05.2012 - 08.2012
Art Editor/Multimedia Journalist
Access Magazine
01.2012 - 05.2012
Cashier
Psycho Donuts
09.2011 - 01.2015
Caterer
Spartan Catering
01.2011 - 12.2011
Office Assistant
San Jose State University Housing Services
03.2010 - 06.2010
Bachelor of Science - Journalism
San Jose State University
High School Diploma -
Armjio High School
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