Kimberley Gaskill

• Interviews and updates patient demographics and insurance in a professional, accurate and efficient manner in effort to facilitate timely and accurate billing.
• Utilizes critical thinking skills to resolve individual patient issues.
• Consistently strives to meet or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Routinely works to achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
• Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
• Continually familiarizes myself with changes to insurance, organization and processes to ensure compliance and safety requirements are being attained.

• Held multiple positions throughout my tenure with Verizon all within Client Services of the Global Client base.
• Led cross-functional teams to deliver exceptional

service, maximizing efficiency and productivity.

• Conducted regular client reviews to assess performance metrics, identify areas for improvement, and develop actionable plans.
• Established strong rapport with key decision-makers within client organizations, fostering trust and collaboration on critical projects.
• Designed metrics to support customer and market-driven culture and address company priorities.
• Developed customized solutions to meet unique client needs, ensuring a high level of satisfaction and loyalty.
• Negotiated contracts to secure favorable terms for clients, promoting long-term partnerships and mutual success.
• Assumed full ownership of resources, budgeting and profit and loss management to support business profitability.
• Implemented and monitored SLAs to support contractual obligations resulting in increased revenue and client retention.
• Collaborated with internal departments to resolve complex issues.
• Coordinated resources across multiple departments to ensure seamless execution of client projects from inception through completion.
• Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.