KIMBERLEY GILCHRIST
Churchton
Summary
Extensive experience in customer service, administrative support, office operations, technical support, sales, apartment leasing, residential services, and event planning; Conscientious and hardworking; Very comfortable working individually or in a team environment; Self-motivated, ambitious, and always ready for a challenge. Pursuing a gratifying position, in a challenging and healthy environment where I can efficiently utilize my skills and knowledge for organizational growth.
Overview
22
22
years of professional experience
Work History
Leasing Professional
Bainbridge Companies
Annapolis
03.2024 - Current
- Converted prospective tenants to signed leases by conducting property tours, presenting unit features, and addressing client needs, achieving [X%] lease conversion rate, or exceeding monthly leasing goals by [X%].
- Maximized occupancy and rental revenue by effectively communicating pricing strategies, property amenities, and lease terms to a diverse clientele.
- Maintained portfolio of [X] vacant and model units by conducting weekly inspections, coordinating maintenance repairs, and ensuring move-in ready condition to minimize vacancy time
- Enhanced resident retention and satisfaction by promptly resolving service requests, proactively addressing concerns, and building positive tenant relationships
Resident Services Coordinator
Robert Half Employment Agency
Alexandria
11.2022 - 07.2023
- Enhanced resident satisfaction and retention by proactively addressing service requests, resolving complaints, and coordinating with maintenance staff to ensure timely issue resolution for [X]-unit property
- Fostered community engagement and well-being by planning and executing resident activities, connecting tenants with community resources, and building positive relationships across diverse resident population
- Served as primary liaison between residents, property management, community agencies, and service providers to facilitate communication, enforce property policies, and ensure regulatory compliance
- Streamlined front desk operations by managing visitor protocols, processing rental payments, administering parking pass distribution, and providing accurate property information to residents and contractors
Driver
Uber / Lyft
Washington
07.2016 - 12.2022
- Delivered exceptional transportation services to [X]+ passengers across Washington, DC metropolitan area, maintaining [X] star rating and [X]% customer satisfaction through professional communication, safe driving practices, and reliable service
- Optimized route efficiency and time management by utilizing real-time navigation tools, resulting in on-time arrivals for [X]% of trips and maximized earnings through strategic scheduling
- Maintained perfect safety record over [X] trips/[X] miles driven while navigating high-traffic urban environments and adapting to diverse weather and road conditions
- Built strong customer relationships through attentive service, problem-solving, and accommodation of special requests, earning consistent 5-star reviews and positive feedback
Leasing Professional
Stoneridge at Mark Center Apartment Homes
Alexandria
11.2021 - 09.2022
- Converted prospective tenants to signed leases by managing [X]+ monthly inquiries, conducting professional property tours, presenting competitive pricing strategies, and addressing client needs, achieving [X]% conversion rate
- Streamlined leasing operations by processing tenant applications, conducting comprehensive background checks, negotiating lease terms, and ensuring accurate documentation to facilitate smooth move-ins.
- Enhanced resident retention and satisfaction by delivering exceptional service throughout the tenant lifecycle, conducting post-lease follow-ups, and maintaining [X]% renewal rate through proactive relationship management
- Maintained property standards and marketability by performing regular unit inspections, identifying maintenance needs, and ensuring model and vacant units remained in optimal showing condition
Sales Counselor
Havertys Furniture
Bowie
12.2013 - 10.2014
- Achieved $[X] in annual furniture sales by providing consultative service to customers, assessing design needs, recommending product solutions, and building rapport that resulted in [X]% conversion rate and [X]% repeat customer business
- Maximized revenue and customer satisfaction by educating clients on financing options, warranty coverage, and delivery logistics, ensuring informed purchasing decisions and seamless transaction experiences
- Drove customer retention and referrals by conducting post-delivery follow-ups, maintaining ongoing relationships, and identifying future project opportunities, contributing to [X]% of sales from repeat and referred clients
- Supported operational excellence by coordinating delivery schedules with warehouse personnel, processing sales transactions accurately, and completing daily sales reporting to track performance metrics
Sales/Memorial Counselor
Lincoln Memorial Cemetery
Suitland
01.2013 - 05.2013
- Generated revenue selling cemetery property, plots, memorials, monuments, and mausoleums at an historic cemetery
- Contacted current plot owners to up-sale on additional property and to obtain referrals
- Placed cold calls to schedule appointments with potential customers to explain the benefits of pre-need purchasing
- Met with customers in their homes to make presentations and to answer questions.
Sales Associate
Gaylord National Harbor Hotel
National Harbor
05.2012 - 12.2012
- Drove $[X] in luxury jewelry sales at high-end boutique within Gaylord National Harbor Hotel by providing personalized consultations, curating gift selections, and delivering exceptional service to discerning clientele, achieving [X]% of sales targets
- Enhanced customer experience and brand loyalty through attentive service, product knowledge, and relationship-building with hotel guests and local patrons, resulting in [X]% repeat customer rate and positive reviews
- Maintained visual merchandising excellence by creating compelling product displays that showcased jewelry collections, optimized traffic flow, and increased sales conversions in upscale retail environment
- Ensured financial accuracy and operational compliance by processing high-value transactions, preparing daily deposits, reconciling sales reports, and maintaining [X]% accuracy in cash handling procedures
Human Resources Assistant
Seamon Corporation
Greenbelt
02.2011 - 05.2012
- Supported HR operations for [X]-employee federal contractor by maintaining confidential personnel files, ensuring HIPAA compliance, and managing employee documentation with [X]% accuracy to support government program compliance and audits
- Coordinated employee wellness and professional development initiatives by promoting conferences and health workshops, conducting outreach to [X]+ employees, tracking participation rates, and processing invoices for [X]+ annual events
- Managed high-volume vendor communications by placing [X]+ outbound calls to medical professionals and service providers to verify contact information, update records, and maintain current database of [X]+ contacts for benefits administration
- Streamlined HR administrative processes by organizing employee records, supporting recruitment activities, and providing responsive service to staff inquiries, contributing to efficient department operations
Owner
Kimikoo Boutique
Camp Springs
11.2008 - 02.2012
- Owned and operated an independent gifts and accessories boutique, overseeing daily business operations
- Curated and managed inventory, including vendor selection, purchasing, and stock optimization
- Drove sales through customer relationship management, community marketing initiatives, and accurate POS/end-of-day financial reporting
Administrative Coordinator/Asst to the EVP/CEO
National Insulation Association
Alexandria
02.2005 - 09.2008
- Supervised all aspects of office production to include maintenance of local area network, and acquisition of office equipment and supplies
- Participated in interview process for potential employees
- Prepared benefit packages for new employees
- Coordinated out-of-state training classes for members of the organization: negotiated hotel contracts; prepared banquet event orders
- Assisted with preparations for annual, out-of-state, board meetings and conventions: scheduled speakers, prepared and shipped meeting materials, assembled audio visual equipment for presentations, prepared meeting agendas, recorded confidential meeting minutes, managed event registration and product sales
- Assisted with preparation of the annual budget, maintained spending for assigned accounts, processed vendor invoices.
Assistant to the Director of Operations
The Mills Corporation
Arlington
11.2003 - 09.2004
- Assistant to the Director of Operations
- Coordinated travel arrangements, prepared expense reports and check requests
- Scheduled communications and meetings
- Maintained director’s calendar
- Processed utility bills for shopping malls, answered high volume of calls from off-site retail mall managers and tenants
- Recorded and processed employee timesheets.
Education
Event Planning Program -
The George Washington University
Washington, DCGeneral Studies -
The University of the District of Columbia
Washington, DCCourt Reporting -
Strayer University
Washington, DCComputer Programming -
Prince George’s Community College
Largo, MDSkills
- Office & Operations Management
- Account & Client Relationship Management
- Administrative & Executive Support
- Customer Service & Client Engagement
- Sales Support & Revenue Operations
- Written & Verbal Communication
- Workflow & Time Management
- Data Entry & Documentation (70 WPM)
Timeline
Leasing Professional
Bainbridge Companies
03.2024 - Current
Resident Services Coordinator
Robert Half Employment Agency
11.2022 - 07.2023
Leasing Professional
Stoneridge at Mark Center Apartment Homes
11.2021 - 09.2022
Driver
Uber / Lyft
07.2016 - 12.2022
Sales Counselor
Havertys Furniture
12.2013 - 10.2014
Sales/Memorial Counselor
Lincoln Memorial Cemetery
01.2013 - 05.2013
Sales Associate
Gaylord National Harbor Hotel
05.2012 - 12.2012
Human Resources Assistant
Seamon Corporation
02.2011 - 05.2012
Owner
Kimikoo Boutique
11.2008 - 02.2012
Administrative Coordinator/Asst to the EVP/CEO
National Insulation Association
02.2005 - 09.2008
Assistant to the Director of Operations
The Mills Corporation
11.2003 - 09.2004
Event Planning Program -
The George Washington University
General Studies -
The University of the District of Columbia
Court Reporting -
Strayer University
Computer Programming -
Prince George’s Community College