Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberley Hartman-Poulin MSN, RN

Kimberley Hartman-Poulin MSN, RN

Tewksbury,MA

Summary

Accomplished professional with extensive experience managing detail-oriented environments, bringing a strategic perspective to administrative and quality improvement processes. Enhance operational efficiency and organizational success by developing and implementing lean initiatives that reduce redundancy, optimize accuracy, and increase overall productivity. Strong communication skills foster robust, cross-functional relationships, supporting cohesive, goal-driven teamwork across departments. Committed to aligning operational strategy with organizational vision to continuously drive quality and efficiency at scale.

Overview

18
18
years of professional experience

Work History

REGIONAL OPERATIONS MANAGER

DaVita
Denver, Colorado
08.2021 - 08.2024
  • I have a strong background in healthcare operations, having established the first four outpatient dialysis clinics in skilled nursing facilities in New England, including one acquisition achieving a regional P&L of $250,000. I excel at building strategic partnerships with physician groups and stakeholders to set and achieve organizational SSG goals.

  • I focus on performance metrics to drive efficiency. I ensure compliance with all regulatory and company standards for CMS and Joint Commission readiness, with a record of 0% survey findings. I implement enterprise-wide process improvements that enhance productivity while controlling costs.

  • In collaboration with Human Resources, I cultivate a trusting, inclusive, and high-retention environment, maintaining a notably low turnover rate of 3%.

DIRECTOR, CRITICAL CARE, VASCULAR ACCESS, DIALYSIS

Cambridge Health Alliance
Everett, MA
09.2017 - 08.2021
  • I managed the dialysis operations at Everett and Cambridge hospitals and acted as a clinical expert during vendor transition contract negotiations.

    As a strategic leader with experience across various units and system-wide initiatives, I have actively contributed to long-term planning and program administration, which has enhanced both service quality and operational efficiency.

    I took part in a national AHRQ safety initiative aimed at reducing CAUTI and CLABSI rates by 20%.

    As a member of the Stroke Committee, I focused on enhancing the patient care experience and led initiatives to engage providers and staff, reduce costs, and minimize waste by developing workflows using Lean strategies.

  • I presented on optimizing inpatient flow to the Process Improvement Committee and developed a business plan to transition a peripheral IV team into a specialized vascular access team without increasing the number of full-time equivalents (FTEs). Additionally, I established policies that comply with CDC and CMS regulations. My key findings on improving inpatient flow were also shared with the committee.
  • Collaborated with senior leadership to set long-term objectives for the company.

Regional Director of Clinical Operations

Physicians Regional Medical Center
Knoxville, TN
10.2014 - 09.2017
  • With expertise in complex healthcare environments, I have led budgeting and operations for a 24-bed renal medical floor, a 7-bed progressive care step-down unit, and three inpatient dialysis units across multiple hospitals
  • I developed a forward-looking human resource plan tailored to projected patient volumes, staffing standards, and oversaw department capital needs and improvements
  • By implementing 12-hour shifts and self-scheduling technology, I successfully decreased nursing turnover from 22% to 3%, substantially boosting retention and satisfaction
  • My leadership also facilitated the expansion of our dialysis service line from one hospital to three, enhancing patient access to essential care
  • Additionally, I created a business plan to open a new step-down unit to improve ICU and ED throughput and championed the formation of an organizational Shared Governance Model to empower staff and optimize care delivery

Assistant Director and Case Management

University of Tennessee Medical Center
Knoxville, TN
10.2006 - 10.2014
  • With a collaborative, patient-centered approach, I have partnered with interdisciplinary teams, community resources, social services, and insurance providers to ensure comprehensive coordination of both acute and post-hospital care
  • My role included rigorous chart evaluations to align with clinical pathways and efficient discharge logistics planning
  • As part of the process improvement team for a new Joint and Spine Center, I spearheaded workflow enhancements and procedural optimizations that directly improved patient outcomes
  • Additionally, I played a pivotal role in achieving The Joint Commission (TJC) readiness, setting the groundwork for Joint Certification as a Center of Excellence
  • In managing a 20-bed academic medical ICU, I oversaw nursing care and supervised 80 full-time employees, maintaining an optimal 2:1 patient-to-staff ratio
  • Working closely with the nurse manager, I contributed to the development and execution of unit goals, oriented and mentored new nurses and ancillary staff, and provided constructive feedback to support staff growth
  • I audited compliance with unit and TJC standards and served as a clinical resource, coaching on best practices in nursing protocols
  • My efforts also supported the organization's Magnet journey and contributed to the unit's achievement of the prestigious Silver Beacon Award

Education

MSN - Leadership & Management

Walden University
Minneapolis, MN
08.2014

Associate Degree - Nursing

Shawnee State University
Portsmouth, OH
06.1991

Skills

  • Quality Control
  • Financial Operations
  • Business Growth
  • Multidisciplinary Team Collaboration
  • Regulatory Compliance
  • Data Analysis
  • Physician Outreach
  • Process Implementation
  • CMS/DPH Regulations
  • Strategic Planning

Timeline

REGIONAL OPERATIONS MANAGER

DaVita
08.2021 - 08.2024

DIRECTOR, CRITICAL CARE, VASCULAR ACCESS, DIALYSIS

Cambridge Health Alliance
09.2017 - 08.2021

Regional Director of Clinical Operations

Physicians Regional Medical Center
10.2014 - 09.2017

Assistant Director and Case Management

University of Tennessee Medical Center
10.2006 - 10.2014

MSN - Leadership & Management

Walden University

Associate Degree - Nursing

Shawnee State University

Similar Profiles

CREATE PROFILE
Kimberley Hartman-Poulin MSN, RN