Kimberley Herbert
Kirkwood
Summary
Quality assurance professional with solid history of enhancing process efficiency and ensuring regulatory compliance. Known for fostering team collaboration and driving results in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Experience Nurse
St. Luke's Hospital
05.2024 - Current
- Facilitates effective communication between patients and healthcare providers, enhancing patient satisfaction and care coordination.
- Manages patient inquiries and concerns, ensuring timely resolution and support for diverse needs.
- Collaborates with clinical staff to streamline appointment scheduling processes, improving operational efficiency.
- Oversees patient records management, ensuring accuracy and compliance with hospital policies and regulations.
Clinical Quality Auditor
Delmar Gardens Home Care
07.2023 - 04.2024
- Performed accurate and timely concurrent review of clinical documentation to assure regulatory compliance
- Analyzed and evaluated clinical information for quality, completeness and timeliness
- Appropriately reported to directors/managers both positive and negative operational, clinical and performance trends that impacted agency and patient outcomes.
- Correctly assessed staff’s knowledge and abilities through analysis of documentation. Coached staff and appropriately reported findings and trends to managers. Made recommendations to Education Coordinator for inservices and educational programs.
- Proactively participated in Utilization Reviews. Attended Agency and Department meetings to exchange information and facilitate continuous quality of services and educational efforts.
COVID Site Lead
Department of Health/Witt O’Brien
07.2021 - 12.2021
- Coordinated with partners and the Department of Public Health to ensure successful operational models are implemented.
- Managed scheduling, staffing needs, vaccine supply inventory, and appointment documentation for individual events.
- Strategized with Program team to increase the Department of Public Health’s vaccine footprint and ensure equitable access to vaccination events. Locate potential event partners.
- Liaised with partners to plan, schedule, and execute vaccination events efficiently.
- Data Entry: Documented event information such as vaccinations administered, populations reached, area served, resources used, etc.
- Reviewed event checklist with potential partners.
- Ensured the Department of Public Health staffing is available to support events.
- Developed metrics to determine how events can be improved over time.
Senior Director Resident Care
Sunrise Senior Living
01.2018 - 06.2019
- Managed daily operations, ensuring adherence to regulatory compliance and quality standards.
- Facilitated communication between families and medical professionals regarding resident needs and updates.
- Enhanced operational efficiency by streamlining workflows within the caregiving team.
- Evaluated resident progress and adjusted care strategies to meet evolving health requirements.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
Director of Quality Assurance
Sunrise Senior Living
07.2016 - 01.2018
- Served as Quality Assurance Director for California, Washington and British Columbia Communities
- Designed state/province specific regulatory compliance and quality monitoring tools and systems, to measure and support regulatory compliance and to promote the provision of quality resident care.
- Conducted mock community inspections to assess regulatory compliance, as well as the quality of resident care. Reviewed/approved regulatory plans of correction; monitored the progress of correction. Provided regulatory training and technical assistance to community directors to encourage and promote regulatory excellence.
- Maintained a state/province-specific regulatory communication system, to inform the field of regulatory and statutory changes, policies, interpretations, forms, and issues. Monitored and assessed trends of regulatory violations across each community, state/province wide, within the region, and companywide.
- Developed and maintained operational policies that comply with state/province regulations.
- Interfaced and networked with regulatory agency representatives relating to regulatory policies, regulatory interpretations, regulatory inspections, plans of corrections, and licensing enforcement actions.
- Advised the Vice President of Operations, Directors of Operations, Vice-President of Care, Directors of Care, and other regional managers relating to staffing, program, and policy improvements, aimed at achieving regulatory outcomes
Clinical Services Specialist
Davita Dialysis
12.2012 - 06.2016
- Served as an Educator and Quality Outcomes Specialist helping to support a Region of 14 Dialysis clinics
- Identified, developed and monitored clinical teammates to ensure that their skills meet regulatory compliance
- Assisted in the development, review, revision and rollout of clinical policies and procedures and or education materials
- Assisted facility CQI team to maximize resources and strengths to solve quality improvement challenges
- Provided training and monitored the implementation of clinical policies and procedures in the facility
- Ensured quality management programs were in place and functional in the facilities
- Participated in the QA/QI meetings to ensure areas of improvement are addressed and appropriate action plan was formulated per policy and procedure
- Performed facility audits and provided support in developing a plan of correction
- Monitored trend and report outcomes in the facility and assisted the quality improvement team to drive outcomes
- Provided continuing education and in-services to the staff to improve their knowledge base and to meet regulatory and safety requirements as needed
- Developed improvement processes to ensure adherence to policies that drive safe and effective patient care
Facility Administrator
Davita Dialysis
06.2010 - 12.2012
- Managed the overall operations for nursing services and patient care ensuring compliance with healthcare regulations and safety standards.
- Led cross-functional teams to address facility-related challenges and improve overall performance.
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Maintained open communication with physicians and healthcare providers regarding patient care
- Conducted regular staff evaluations and motivated all team members to provide service excellence and assist in achieving goals
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Created process management to improve clinical practice and as a result consistently met DQI and CVC metrics
- Honored with the Distinguished “Shining Star” award twice during tenure
RN Clinical Director
Final Inches Medical Body Shaping
07.2007 - 06.2010
- Managed multidisciplinary teams to ensure comprehensive patient care and effective treatment strategies.
- Trained nurses on operational procedures, enhancing team efficiency and patient safety standards.
- Administered patient assessments to develop individualized care plans aligned with body shaping goals.
- Educated patients on post-procedural care and lifestyle modifications to enhance results and satisfaction.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Clinical Trainer
FIG-Advanced Clinical Centers
06.2005 - 07.2007
- Developed and delivered training programs for clinical staff to enhance patient care standards
- Facilitated onboarding sessions for new hires, ensuring alignment with operational protocols and procedures.
- Developed a training curriculum for peer/supervisor mentoring and preceptor activities
- Collaborated with management to identify training needs and improve educational resources.
- Designed and created approaches for building knowledge, skills and ability
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Identified training needs and educational resources in clinical area
- Conducted regular audits of training materials to ensure compliance with industry regulations and best practices.
- Delivered clinical training to new centers
- Developed comprehensive assessments to evaluate trainee knowledge and skill development.
- Provided ongoing training and support
- Collaborated with management to implement updated policies or procedures based on observed trends from previous training cycles or evaluations of staff performance in practice settings.
- Assessed, designed and provided clinical workflow analysis and delivered recommendations to create a more efficient work environment
- Successfully coordinated the opening of 16 clinics nationwide
Education
ASSOCIATE OF SCIENCE DEGREE - NURSING (RN)
Goldfarb School of Nursing At Barnes Jewish Hospital
St. Louis, MOBACHELOR OF SCIENCE DEGREE - SOCIAL WORK (BSW)
University of Missouri
St. Louis, MOSkills
- Internal audits
- Continuous improvement
- Quality assurance management
- Audit coordination
- Policy reinforcement
- Performance metrics
- Relationship building
Certification
- MO-RN License # 2001009677
- APRIL 2027
- CDC NURSING HOME INFECTION PREVENTIONIST TRAINING
- COURSE COMPLETED 2020
Timeline
Patient Experience Nurse
St. Luke's Hospital
05.2024 - Current
Clinical Quality Auditor
Delmar Gardens Home Care
07.2023 - 04.2024
COVID Site Lead
Department of Health/Witt O’Brien
07.2021 - 12.2021
Senior Director Resident Care
Sunrise Senior Living
01.2018 - 06.2019
Director of Quality Assurance
Sunrise Senior Living
07.2016 - 01.2018
Clinical Services Specialist
Davita Dialysis
12.2012 - 06.2016
Facility Administrator
Davita Dialysis
06.2010 - 12.2012
RN Clinical Director
Final Inches Medical Body Shaping
07.2007 - 06.2010
Clinical Trainer
FIG-Advanced Clinical Centers
06.2005 - 07.2007
BACHELOR OF SCIENCE DEGREE - SOCIAL WORK (BSW)
University of Missouri
ASSOCIATE OF SCIENCE DEGREE - NURSING (RN)
Goldfarb School of Nursing At Barnes Jewish Hospital