Kimberley Hernandez
Artesia ,N
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Occupational Health Specialist
New Era Physical Therapy
Carlsbad, NM
02.2025 - Current
- Receptionist
- DOT/NDOT Pre-Employment Physicals
- NDOT/DOT drug screening
- Hair follicle
- Breath alcohol screening
- Venipuncture
- Vitals
- Injections
- EKG
Janitor and Cleaner
Springtime Cleaning Svc
Carlsbad, NM
07.2024 - 2025
- Follow proper cleaning protocols and safety guidelines (e.g., use of cleaning chemicals, handling biohazards).
- Sweep, mop, and vacuum floors.
- Ensure that all cleaning supplies are stored properly and are safe for use.
- Report inventory levels of cleaning supplies to be reordered when needed.
- Dust and clean surfaces like desks, tables, counters, and windowsills.
Substitute Teacher, K-5
Carlsbad Municipal Schools
Carlsbad, NM
08.2023 - 05.2024
- Motivated students by providing engaging activities that promote active participation.
- Supported the development of positive relationships with peers and staff members.
- Planned activities that develop social-emotional skills in children.
- Assessed students' progress and provided feedback to teachers and administrators.
- Enforced policies established by the district or school board when necessary.
Customer Service/Fulfillment
Lowes
Carlsbad, NM
01.2022 - 09.2023
- Greet customers professionally via phone, email, chat, or in person, and assess their needs related to order placement, status, returns, or issues.
- Receive and handle payments securely through various channels.
- Process and manage customer orders accurately, including verifying product availability, computing totals, applying discounts, and confirming payment.
- Coordinate and arrange delivery logistics, including shipping schedules, tracking updates, and resolving delivery issues.
- Collaborate with warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
Customer Service Assistant
Sparks Office Supply Inc
Carlsbad, NM
06.2020 - 08.2021
- Greet customers warmly upon entry and determine their individual needs and preferences through active listening and engaging questions.
- Maintain knowledge of current sales, promotions, and store policies to assist customers effectively and drive revenue.
- Sell merchandise and promote additional services, including arranging for delivery, insurance coverage, financing options, and service contracts to enhance the customer experience.
- Receive and process customer payments efficiently, handling cash, credit/debit cards, and other approved payment methods securely.
- Compute sales prices, total purchase amounts, and applicable discounts; ensure accuracy in all transactions.
Education
High School Diploma - General High School Curriculum
Carlsbad High School
Carlsbad, NMVocational School Certificate - Phlebotomy
SENMC
NMSkills
Quick Learner
Dependable
Team Player
Safety Conscience
Multi-Tasking
Operate Efficiently
Time Management
Patient preparation
Venipuncture
Adaptable to change
Patient safety
Certification
Phlebotomist Technician, CPR certified
Timeline
Occupational Health Specialist
New Era Physical Therapy
02.2025 - Current
Janitor and Cleaner
Springtime Cleaning Svc
07.2024 - 2025
Substitute Teacher, K-5
Carlsbad Municipal Schools
08.2023 - 05.2024
Customer Service/Fulfillment
Lowes
01.2022 - 09.2023
Customer Service Assistant
Sparks Office Supply Inc
06.2020 - 08.2021
Vocational School Certificate - Phlebotomy
SENMC
High School Diploma - General High School Curriculum
Carlsbad High School