Summary
Overview
Work History
Education
Skills
Timeline
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Kimberley Huber

Tidewater,OR

Summary

Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.

Overview

7
7
years of professional experience

Work History

Guest Services Agent

Embarcadero Resort and Marina
04.2023 - 12.2024
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Greeted guests upon arrival by providing warm welcome.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.

Front End Food Cashier

Skosh
03.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
  • Adapted quickly to menu changes or promotions, effectively communicating updates to customers during their order process.
  • Provided exceptional customer service by greeting customers promptly and answering questions knowledgeably.
  • Maintained a clean and organized work area, contributing to a pleasant store environment.
  • Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
  • Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
  • Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.
  • Engaged customers to help create superior food and beverage experience.
  • End of shift closing tasks, such as sweeping, mopping, wiping down countertops and cooler, stacking chairs and taking apart and cleaning ice cream machine.

Guest Services Representative

Deane's Oceanfront Lodge
05.2018 - 03.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • End of shift closing activities, such as vacuuming, picking up lobby area and preparing coffee and donuts for next shift.

Education

No Degree - Child Development

University of Nevada Reno
Reno, NV

High School Diploma -

George Whittell High School
Zephyr Cove, NV
06-1981

Skills

  • Strong customer service
  • Problem solving
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Listening skills
  • Writing and verbal communication
  • Administrative skills
  • Prioritizing tasks
  • Multi-tasking

Timeline

Guest Services Agent

Embarcadero Resort and Marina
04.2023 - 12.2024

Front End Food Cashier

Skosh
03.2022 - 03.2023

Guest Services Representative

Deane's Oceanfront Lodge
05.2018 - 03.2020

No Degree - Child Development

University of Nevada Reno

High School Diploma -

George Whittell High School

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Kimberley Huber