Kimberley Jeffers

Motivated Patient Account Representative offering 10 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Hardworking and dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Energetic and enthusiastic about improving efficiency and accuracy of billing procedures with first rate service and support to hospital and patients. Resourceful, detail-oriented and resilient. Extensive experience in billing for all third party payers including Medicare and Medicaid, working daily batches, processing refunds, ordering supplies, filing correspondence, auditing accounts and sending out patient statements, processing mail, follow up on denials, appealing denied claims, processing credit balances, handled all self-pay accounts and setting up payment arrangements, worked the daily collection agency reports, also worked in admissions obtaining pre-authorizations and admitting patients.