Kimberley Keys
Louisville,KY
Summary
Highly motivated professional with several years of entrepreneurial and management experience along with several years of finance and banking experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced leader. Strong analytical skills, proficient in all Microsoft Office Programs, prior Human Resources experience, extensive lending background, training and marketing experience. Strong organizational and communication skills. Prior experience in recruiting, interviewing, and hiring. Prior website development experience. Current owner of Outdoor Dog Adventures, LLC. Obtained a Bachelor's Degree in Business Administration with a concentration in International Business from Towson University.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Outdoor Dog Adventures, LLC
Louisville, Kentucky
06.2019 - Current
- Reviewed legal documents related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Conducted performance reviews for employees on a regular basis.
- Created marketing campaigns to attract new customers.
- Provided direction and guidance to employees.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
- Adhered to strict safety protocols when handling leashes and collars.
- Monitored behavior changes in the animals and reported any concerns to their owners promptly.
- Walked dogs while enforcing good behavior and manners.
- Scheduled dog walking services and collected payments from pet owners.
Mortgage Office Administrator/New Employee Orientation Coordinator
PNC
Louisville, Kentucky
11.2016 - 11.2019
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Created PowerPoint presentations for internal use or external clients when required.
- Maintained customer confidence and protected operations by keeping information confidential.
- Organized meetings, conferences, travel arrangements and other events as required.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Processed invoices on a timely basis according to established procedures.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with onboarding new hires by providing training materials and orientation sessions.
- Evaluated employee performance reviews on a regular basis.
- Collaborated with internal teams to develop engaging content for targeted audiences.
- Developed dashboards, scorecards and other visualizations to present key performance metrics.
Certified Branch Banker III & Mentor
BB&T
Maryland & Kentucky Markets
10.2012 - 11.2016
- Greeted customers, identified customer needs and provided appropriate banking services.
- Adhered to all laws applicable to banking operations while providing exceptional service to clients.
- Participated in outreach activities at schools, churches and other organizations to promote bank products and services.
- Analyzed customer credit reports to determine eligibility for loans or mortgages.
- Ordered supplies such as currency bags, check stock paper and coin rolls on a regular basis.
- Reconciled discrepancies between daily branch transaction logs against actual cash amounts in vault.
- Attended staff meetings regularly to stay informed about changes in policy or procedure.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Assisted in the processing of IRA contributions, transfers, and distributions.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
Customer Service Representative
Mariner Finance
Bel Air , MD
04.2012 - 10.2012
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Processed incoming and outgoing mail related to loan documents.
- Reviewed loan documents to ensure accuracy and completeness.
- Organized loan documents into digital filing system.
- Acted as a liaison between lenders, borrowers, and third parties during the application process.
- Answered customer phone calls related to their loan documents.
Intern
Harford County Office of Economic Development
Bel Air, Maryland
05.2011 - 08.2011
- Analyzed financial statements, market reports, and other data sources to inform decision-making processes.
- Provided support in developing grant applications for projects aimed at promoting economic growth.
- Updated website content regarding available resources for local entrepreneurs.
- Attended conferences and workshops related to economic development issues.
- Developed a database of existing businesses and potential investors in the region.
- Conducted research on local industries to identify potential economic development opportunities.
- Assisted in creating marketing materials highlighting the area's strengths as a business location.
Human Resources
Target
06.2007 - 02.2009
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Assisted with auditing processes related to payroll.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Responded promptly to requests from external auditors during audits.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Collaborated with Human Resources personnel on recruitment strategies aimed at attracting top talent.
- Developed policies and procedures related to staff management activities such as performance evaluation systems and disciplinary actions.
Education
Bachelor of Science - Business Administration and Management, General, International Business
Towson University
Towson, Maryland01.2011
Skills
- Project Management
- Customer Relationship Management (CRM)
- Customer Service
- Sales
- Training and Development
- Human Resources
- Employee Relations
- Cardiopulmonary Resuscitation (CPR) certified and Pet 1st Aid Certified
- Employee Development
- Regulatory Compliance
- Budget Administration
- Administrative Oversight
- Business Management
- Team Oversight
- Hiring and staffing
- Business Development
- Relationship Building
- Business Planning
- Business marketing
- Budget Development
- Verbal and written communication
- Sales Leadership
- Profit and loss analysis
- Human Resource Management
Certification
- Pet 1st Aid
- Pet CPR
- Certified Professional Pet Sitter
- NMLS
Timeline
Owner
Outdoor Dog Adventures, LLC
06.2019 - Current
Mortgage Office Administrator/New Employee Orientation Coordinator
PNC
11.2016 - 11.2019
Certified Branch Banker III & Mentor
BB&T
10.2012 - 11.2016
Customer Service Representative
Mariner Finance
04.2012 - 10.2012
Intern
Harford County Office of Economic Development
05.2011 - 08.2011
Human Resources
Target
06.2007 - 02.2009
Bachelor of Science - Business Administration and Management, General, International Business
Towson University
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