Kimberley Krcmar
Crystal Lake,Illinois
Summary
Hardworking, friendly and passionate job seeker with strong customer service and organizational skills in various office settings. Knowledgeable about security, service and clerical requirement to secure Patient Services Rep position.
Overview
35
35
years of professional experience
Work History
Owner
Affordable Embroidery
02.2002 - Current
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Managed day-to-day business operations.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Prepared weekly bank deposits and handled business sales, returns, and transaction reports.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in team environment.
Office Manager
Northern Auto Brokers
07.1994 - 03.2000
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
Workers Comp Adjuster
Crawford & Company
01.1993 - 09.1995
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both company and policyholders.
- Corrected codes to properly classify Work comp claims.
- Reviewed accident report, medical treatment records to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained contact with claimants and attorneys to determine treatment status.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
Work Comp Claims Specialist
Crawford & Company
02.1990 - 01.1994
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and organizations.
- Verified client information by analyzing existing evidence on file.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in timely manner.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Conducted full claim investigations and reported updates and legal actions.
Secretary
Crawford & Company
01.1989 - 02.1990
- Managed phon and email correspondence and handled incoming and outgoing mail and faxes.
- Screened visitors and issued badges to maintain safety and security.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
Education
No Degree - Business
McHenry County College
Crystal Lake, ILNo Degree - Workers Compensation Adjusting Clas
Crawford & Company
Atlanta, GA01.1993
High School Diploma -
Crystal Lake Central High School
Crystal Lake, IL05.1988
Skills
- Customer Service
- Small business operations
- Financial Management
- Customer Relations
- Client Account Management
- Negotiation
Timeline
Owner
Affordable Embroidery
02.2002 - Current
Office Manager
Northern Auto Brokers
07.1994 - 03.2000
Workers Comp Adjuster
Crawford & Company
01.1993 - 09.1995
Work Comp Claims Specialist
Crawford & Company
02.1990 - 01.1994
Secretary
Crawford & Company
01.1989 - 02.1990
No Degree - Business
McHenry County College
No Degree - Workers Compensation Adjusting Clas
Crawford & Company
High School Diploma -
Crystal Lake Central High School
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