Kimberley Lauman, BS
Vancouver,WA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
18
18
years of professional experience
Work History
Smile Screening Coordinator
Contractor-Oregon Health Authority
10.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Office Manager, Accounts Representative
Mike Dumoulin Agency Farmers Insurance
11.2017 - 10.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Student Support Advisor
K12 Online School
03.2018 - 08.2021
- Support students and families transition to the virtual academic environment
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assessed data gathering methods for validity and reliability purposes.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Advised students individually and in groups on academic programs for individual interests.
- Maintained student database and electronic records for each student contact.
- Discussed student success strategies and development of study skills.
Adoption Social worker
A Family For Every Child
03.2017 - 08.2018
- Completed detailed charts to summarize interactions with clients and booked follow-up sessions.
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Interviewed prospective families and educated them on the process of child foster care and adoption.
- Drafted and wrote home studies to assist families in the adoption process.
Administrative Assistant Post, Administrative Assistant, Patient Resource Specialist
Oregon Health Science University
03.2006 - 02.2010
- Remained knowledgeable in CPT and ICD coding principles, government regulations and third-party billing rules.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Exceeded goals through effective task prioritization and great work ethic.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved problems with communication and billing to foster seamless services.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored logistics for patient intake and implementation of proposed courses of treatment.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Education
Bachelor of Science - Psychology
Washington State University
Vancouver, WashingtonAssociate of Arts - General Education
Mt. Hood Community College
Gresham, OregonSkills
- Customer Service
- Computer Skills
- Problem-Solving
- Works Well Under Pressure
- Inspires trust
- Critical Thinking
- Compliance and resolution
- Ability to multitask
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Smile Screening Coordinator
Contractor-Oregon Health Authority
10.2022 - Current
Student Support Advisor
K12 Online School
03.2018 - 08.2021
Office Manager, Accounts Representative
Mike Dumoulin Agency Farmers Insurance
11.2017 - 10.2022
Adoption Social worker
A Family For Every Child
03.2017 - 08.2018
Administrative Assistant Post, Administrative Assistant, Patient Resource Specialist
Oregon Health Science University
03.2006 - 02.2010
Bachelor of Science - Psychology
Washington State University
Associate of Arts - General Education
Mt. Hood Community College
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