Kimberley Lombardo
Soquel,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Wait Staff Member
Trestles Restaurant
02.2024 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Increased repeat business by developing rapport with regular customers and remembering their individual preferences.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Front of House Manager
Casa Nostra Italian Restaurant
12.2020 - 06.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories which lead to successfully expanding business during the pandemic.
Front of House Wait Staff Member
Casa Nostra Italian Restaurant
04.2014 - 12.2020
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or add ons.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences, tastes and interests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Education
Culinary Arts / Kitchen Management
Mendocino College
Ukiah, CASkills
- Client relationship management
- Cross-functional collaboration
- Excellent communication skills
- Positive and upbeat
- Goals and performance
- Product knowledge and service sales
- Multitasking Abilities
- Relationship building
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Front of House Wait Staff Member
Trestles Restaurant
02.2024 - Current
Front of House Manager
Casa Nostra Italian Restaurant
12.2020 - 06.2023
Front of House Wait Staff Member
Casa Nostra Italian Restaurant
04.2014 - 12.2020
Culinary Arts / Kitchen Management
Mendocino College
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