Kimberley Mares
Brighton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Call Center Representative
Bright Horizons
06.2016 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Data Entry /Cash Vault
Centerplate Inc.
07.2013 - 12.2016
- Handled high-value transactions with exceptional care, maintaining strict confidentiality while adhering to company protocols at all times.
- Conducted regular audits of the vault''s inventory, ensuring accuracy and accountability at all times.
- Reduced discrepancies in cash counts with thorough reconciliation processes and attention to detail.
- Streamlined cash processing tasks for increased efficiency and accuracy in daily operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Newborn Photographer
Mom365 Newborn Photography
11.2012 - 10.2013
- Established a comfortable environment for newborns and parents, allowing for a relaxed and enjoyable photography session.
- Developed pricing structures for various packages that catered to diverse budgets while maintaining profitability.
- Ensured safe handling practices when working with delicate newborn subjects throughout the entire duration of each photo session.
Medical Assistant/Receptionist
Western Orthopaedics
04.2003 - 11.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved office organization by maintaining accurate patient records and filing systems.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Medication management.
- Marketing coordinator-setting up Doctor education seminars.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Owner/Manager
My Friend's Attic
02.2001 - 03.2003
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Diploma - General Studies
ICS Newport/Pacific High School
Scranton, PA02.1991
Certficate - Medical Office Management
Concorde Career College
Denver, CO03.1992
Dipolma - Pharmacy Technician
Heritage College
Denver, CO03.2016
Skills
- Problem-solving skills
- Cash handling
- Calm disposition
- Appointment scheduling
- Answering questions
- Inbound phone calls
- Verbal and written communication
- Data entry
- Customer service
- Following scripts
- Administrative and office support
- Customer data confidentiality
- Call documentation
Timeline
Call Center Representative
Bright Horizons
06.2016 - Current
Data Entry /Cash Vault
Centerplate Inc.
07.2013 - 12.2016
Newborn Photographer
Mom365 Newborn Photography
11.2012 - 10.2013
Medical Assistant/Receptionist
Western Orthopaedics
04.2003 - 11.2010
Owner/Manager
My Friend's Attic
02.2001 - 03.2003
Diploma - General Studies
ICS Newport/Pacific High School
Certficate - Medical Office Management
Concorde Career College
Dipolma - Pharmacy Technician
Heritage College
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