Summary
Overview
Work History
Education
Accomplishments
References
Timeline
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Kimberley Mason

Brookyln,New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with extensive communication, research and time management skills.

Overview

16
16
years of professional experience

Work History

Branch Ambassador

Capital One Bank N.A
Brooklyn, New York
10.2019 - Current
  • Assisted in training new employees on customer service techniques.
  • Greeted customers and provided assistance with product selection.
  • Provided support to branch managers in daily operations.
  • Developed strong relationships with customers to ensure repeat business.
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Ensured proper handling of cash drawer limits according to bank policy.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Performed cash handling duties including counting currency, coins and checks.
  • Educated customers about different types of banking services available at the branch.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Maintained accurate records of all cashier transactions and resolved discrepancies as needed.
  • Analyzed data from previous shifts to identify areas for improvement in operational processes and customer satisfaction levels.

Central Teller

RBC Barbados Ltd
Bridgetown
03.2008 - 10.2018
  • Managed daily operations of the bank, including opening and closing procedures, balancing cash drawers, and resolving customer inquiries.
  • Trained new employees on proper bank processes and customer service standards.
  • Assisted in developing strategies to improve workflow processes and increase efficiency within the branch.
  • Maintained up-to-date knowledge of banking regulations, laws, policies, and procedures.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Planned and completed group projects, working smoothly with others.
  • Answered customer inquiries regarding bank products and services.
  • Processed wire transfers for customers both domestically and internationally.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Education

MBA - Business Administration

University of Phoenix
Phoenix, AZ
12-2024

Bachelor of Science - Accounting

University of The West Indies
Barbados
08-2013

Accomplishments

  • Member of the National Society of Leadership and Success (NSLS)

References

References available upon request.

Timeline

Branch Ambassador

Capital One Bank N.A
10.2019 - Current

Central Teller

RBC Barbados Ltd
03.2008 - 10.2018

MBA - Business Administration

University of Phoenix

Bachelor of Science - Accounting

University of The West Indies

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Kimberley Mason