KIMBERLEY MIESKOSKI
Berkeley,CA
Overview
34
34
years of professional experience
Work History
Manager of Sales & Driver Recruiting & Dispatcher
Dependable Highway Express
San Leandro, CA
04.2021 - 05.2022
- Sold the terminal's largest client, doing more than $50,000 a month in drayage and transloads
- Added new revenue of $150,000+ annually by developing relationships with new customers
- Increased revenue 25% restructuring hiring process and employing only industry professionals
- Assumed P&L responsibility, terminal maintenance, safety, payroll, and driver relations
- Improved productivity and driver morale by developing relationships with the drivers
- Maintained relationships with existing customer base to ensure excellent customer service
- Developed lasting and meaningful relationships with team members and managers
- Provided superior customer service, answered questions, and resolved customer complaints.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Store Shopper
Pavilions
Long Beach, CA
04.2020 - 04.2021
- Created value by building a strong returning customer base and took time to ensure that each purchase was tailored to customer’s needs
- Designed new and innovative floor plans, which attracted more customers and higher sales
- Developed lasting and meaningful relationships with team members and managers
- Provided superior customer service, answered questions, and resolved customer complaints.
Account Manager
Serve Rite Logistics
Costa Mesa, CA
10.2017 - 04.2020
- Increased territory revenue 43% in year 1 and improved gross margins by 8% in 4 years
- Presented cost savings to clients in order to retain existing business and increase new sales
- Facilitated integration of software platforms, initiated sourcing, and monitored operations
- Conducted RFP generation, onboarding, negotiated rates, and verified shipment calculations.
Business Development Representative
Eusu Logistics
Carson, CA
02.2017 - 10.2017
- Increased customer base 30% in the first 3 months
- Generated over $50,000 in new business within 7 months of employment.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Advocated for green building initiative movement by developing energy-conscious office space design pilot program.
- Pitched plans and investment strategies to potential partners to raise capital.
- Used SalesForce to handle current portfolio and prospective leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
MANAGER Operations Manager • Logistics Coordinator • Carrier Manager • Sales Manager
DHL Worldwide Freight
Long Beach, CA
01.2015 - 02.2016
- Operations Management
- Contract Negotiations
- Project Management
- Customer Service
- Increased Revenue
- Improved Productivity
- Enhanced Operations
- Created Value
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored and adjusted inventory levels according to demand.
- Identified opportunities for inventory reductions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
International Account Manager
Blu Logistics
Los Angeles, CA
08.2013 - 12.2014
- Managed the companies 2 largest importers in Los Angeles - Weber Grill and Berlin Packaging
- Oversaw 30% increase in business which resulted in overall company profitability.
- Oversaw international sales in Number different markets.
- Generated advertising brochure for vendor use.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
Assistant Manager Dray
DeWell Logistics
Los Angeles, CA
01.2011 - 05.2013
- Increased profits by 25% by negotiating extra charges without compromising carrier relations
- Closed a $10,000 a month deal by mentoring and assisting a new sales representative.
Operations Manager
Nordic Logistics
Dallas, TX
07.2009 - 12.2010
- Achieved 105.4% of budget in 2009.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained new employees on proper protocols and customer service standards.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Account Manager
Weiss Rohlig
Los Angeles, CA
10.2008 - 07.2009
- Generated $50,000 monthly maintaining sole responsibility for securing the team's largest client.
Service Center Manager
Roadlink USA
Dallas, TX
01.2006 - 08.2008
- Secured and maintained house carrier status with Evergreen Shipping, and Matson, Inc.
Account Manager
Integres Global, DHL
Dallas, TX
04.2004 - 12.2005
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Manager, Courier, Service Agent, Account Manager
FedEx Corporation
Dallas, TX
05.1988 - 07.1998
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Followed company policies and procedures during shift.
Skills
- TECHNOLOGIES
- Zendesk, Salesforce, Port Pro, Microsoft Office Suite, Adobe
- Salesforce proficiency
- Award-winning sales professional
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Manager of Sales & Driver Recruiting & Dispatcher
Dependable Highway Express
04.2021 - 05.2022
Store Shopper
Pavilions
04.2020 - 04.2021
Account Manager
Serve Rite Logistics
10.2017 - 04.2020
Business Development Representative
Eusu Logistics
02.2017 - 10.2017
MANAGER Operations Manager • Logistics Coordinator • Carrier Manager • Sales Manager
DHL Worldwide Freight
01.2015 - 02.2016
International Account Manager
Blu Logistics
08.2013 - 12.2014
Assistant Manager Dray
DeWell Logistics
01.2011 - 05.2013
Operations Manager
Nordic Logistics
07.2009 - 12.2010
Account Manager
Weiss Rohlig
10.2008 - 07.2009
Service Center Manager
Roadlink USA
01.2006 - 08.2008
Account Manager
Integres Global, DHL
04.2004 - 12.2005
Manager, Courier, Service Agent, Account Manager
FedEx Corporation
05.1988 - 07.1998