Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

Kimberley Moniz

Leominster,MA

Summary

Dynamic manager with a proven track record at Five Guys Burgers, excelling in team leadership and customer service. Enhanced customer satisfaction scores by revamping service protocols and training staff. Skilled in operations management and staff development, fostering a collaborative environment that drives performance and efficiency.

Overview

2026
2026
years of professional experience

Work History

Manager

Five Guys Burgers
06.2018 - Current
  • Assisted in coordinating team schedules and daily operations.
  • Supported development of training materials for new staff onboarding.
  • Learned company policies and standard operating procedures effectively.
  • Participated in team meetings to provide input on workflow improvements.
  • Executed routine quality checks to ensure service consistency.
  • Helped maintain inventory levels through regular stock assessments.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Crew

McDonald's Restaurant
04.2016 - 01.2019
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
  • Prepared food items following standardized recipes for consistency and quality.
  • Maintained cleanliness in dining and kitchen areas to enhance guest experience.
  • Collaborated with team members to optimize workflow during peak hours.
  • Assisted in training new crew members on operational procedures and customer service techniques.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Engaged with customers to create a welcoming atmosphere, fostering repeat business.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Crew Trainer

McDonald's Restaurant
2012 - 2014
  • Trained new crew members on operational procedures and customer service standards.
  • Fostered positive team environment by mentoring staff and promoting collaboration.
  • Implemented training programs that enhanced employee performance and retention rates.
  • Evaluated crew performance, providing constructive feedback to improve skills and efficiency.
  • Monitored compliance with health and safety regulations to maintain a safe work environment.
  • Assisted in the development of standard operating procedures for improved operational consistency.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma - Business

Leominster High School
Leominster, MA
06.1988

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management

Additional Information

I also have 10 years experience working in several gas stations and doing inventory as well as lottery machine experience

Timeline

Manager

Five Guys Burgers
06.2018 - Current

Crew

McDonald's Restaurant
04.2016 - 01.2019

Crew Trainer

McDonald's Restaurant
2012 - 2014

High School Diploma - Business

Leominster High School

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Kimberley Moniz