Kimberley Monson
Northwood
Summary
Skilled in customer service and data entry, I enhanced office efficiency at Northwood Deaconess Health Center by streamlining appointment scheduling and fostering team collaboration. My proactive approach and keen attention to detail led to a significant reduction in billing discrepancies, demonstrating my ability to manage tasks effectively and maintain confidentiality.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Northwood Deaconess Health Center
08.2020 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and family.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with patients, and updated records.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between patients and the organization.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Administrative Secretary, Counseling Center
University of North Dakota
12.2015 - 01.2019
- Communicated with counselors and students to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give students positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed incoming correspondence and deliveries.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
Education
Bachelor of Science - University Studies
University of Bismarck
Bismarck12-2015
Associate of Science - Surgical Technologist
Northland Community College
East Grand Forks, MN05-1995
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Administrative skills
- Scheduling appointments
- Front office management
- Guest relations
Timeline
Front Desk Receptionist
Northwood Deaconess Health Center
08.2020 - Current
Administrative Secretary, Counseling Center
University of North Dakota
12.2015 - 01.2019
Bachelor of Science - University Studies
University of Bismarck
Associate of Science - Surgical Technologist
Northland Community College
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