Kimberley Montejano
Chicago,IL
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
IT Technician
Technical Source
08.2023 - Current
- Windows OS support
- Checking computer hardware (HDD, mouses, keyboards etc) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
PC Technician
Web Data Solutions
07.2023 - 07.2023
- Provide onsite technical support
- Set up computer displays, mostly wiring, and cabling
- Disassemble and pack computer equipment
- Windows OS support
- Follow step-by-step instructions for setup/unboxing/boxing
Seasonal Associate
Marshalls
10.2022
- Stocked merchandise throughout store, displaying sale or promotional items in optimal locations
- Maintained clean and sanitized checkout areas
- Completed customer purchases through POS and process payments in cash, check, credit, and debit
- Provided customer service to incoming clients daily, assisting with item location and problem resolution.
Bilingual Associate
Sherwin Williams
07.2022 - 08.2022
- Provided customer service to 20+ clients daily, assisting them in locating products or customizing products to meet their specifications
- Stocked products, accordingly, labeling and displaying any promotional items or sales within storefront
- Conducted inventory audits for incoming and in-stock items monthly
- Scanned products for customer purchases and process payments through POS
- Collaborated with team members to fulfill customer requests and maintained organized store
- Assisted management in executing daily reports for sales and invoices.
Education
No Degree - Cybersecurity
Evolve Security Academy
Chicago, IL06.2023
High School Diploma -
Penn Foster Career School
Scranton, PA01.2021
Skills
- Bilingual Spanish/English
- Analytical Skills
- Network Security
- Application Security
- Troubleshooting
- Technical Support
- Communication
- Kali linux
- Customer Service
- Complex Problem-Solving
- Computer Skills
- Attention to Detail
- Time Management
- Desktop Support
- Application Installations
- Hardware Upgrades
- Proficient in Mac and PC Systems
- LAN/WAN
- Cash Handling
Education Certifications
- Certificate in Cyber Security, Evolve Security Academy, 06/2023, Intensive 20-week cybersecurity bootcamp with accelerated, hands-on training. Areas of focus included application & network stack; security program creation / administration; physical / social engineering; defense, detection, and architecture; hardening systems; cryptography; vulnerability detection / management; forensics and incident response.
- Security+ Certification, CompTIA, 03/2024
- A+ Certification, CompTIA, 02/2024
Timeline
IT Technician
Technical Source
08.2023 - Current
PC Technician
Web Data Solutions
07.2023 - 07.2023
Seasonal Associate
Marshalls
10.2022
Bilingual Associate
Sherwin Williams
07.2022 - 08.2022
No Degree - Cybersecurity
Evolve Security Academy
High School Diploma -
Penn Foster Career School