Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley Nichols

MILO,Maine

Summary

Dedicated Personal Care Aide with a proven track record at Attendant Services, excelling in compassionate caregiving and effective communication. Skilled in medication management and care plan development, I foster strong relationships with clients, enhancing their quality of life and ensuring optimal health outcomes through personalized support and attention.

Overview

20
20
years of professional experience

Work History

Personal Care Aide

Attendant Services
07.2009 - 10.2025
  • Provided compassionate personal care and support to clients, enhancing their daily living activities.
  • Assisted clients with medication management, ensuring adherence to prescribed schedules.
  • Developed individualized care plans in collaboration with healthcare professionals, promoting optimal client health outcomes.
  • Coordinated with families and healthcare providers to address concerns and improve client satisfaction effectively.
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored vital signs regularly, keeping accurate records and reporting any concerns to healthcare providers promptly.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Telemarketer

Global Contact Services
02.2008 - 10.2008
  • Developed rapport with clients, enhancing customer satisfaction and retention rates.
  • Streamlined call scripts based on feedback, improving communication clarity and effectiveness.
  • Collaborated with marketing teams to refine target audience profiles for campaigns.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily and weekly sales reporting using assigned tools.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Achieved significant improvements in customer retention through persuasive explanation of product value.
  • Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.
  • Increased repeat business by effectively cross-selling related products during customer interactions.
  • Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
  • Made average of 20+ outbound and inbound calls per day.

Customer Service Representative

Rite Aid
04.2006 - 09.2007
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Maintained accurate inventory levels through systematic stock management and replenishment processes.
  • Assisted in training new staff on company policies and effective customer interaction techniques.
  • Facilitated communication between departments to enhance service delivery and operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

No Degree - Pyschology

University of Phoenix
Tempe, AZ

High School Diploma -

Bangor High School
Bangor, ME
06-2005

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient care
  • Vital signs monitoring
  • First aid and safety
  • Grooming assistance
  • Emotional support
  • Transportation assistance
  • Client documentation
  • Meal preparation
  • Appointment management
  • Medication administration
  • Behavioral management
  • Medication organization
  • Light housekeeping
  • Behavior redirection
  • Client transportation
  • Mobility assistance
  • Care plan management
  • Care plan assessment
  • Healthcare coordination
  • Disability support
  • Physical mobility assistance
  • Fall prevention
  • Companionship
  • Patient awareness
  • Personal hygiene support
  • Toileting assistance
  • Client companionship
  • Compassionate client care
  • Shopping and errands
  • Personal hygiene
  • Patient assistance
  • Cooking and meal preparation
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Daily living assistance
  • Dependable and responsible
  • Verbal and written communication skills
  • Strong ethics
  • Compassion and empathy
  • Direct patient care
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Compassionate care
  • Flexible schedule and availability
  • Compassionate communication
  • Relationship building
  • Personal hygiene assistance
  • Housekeeping
  • Social interaction
  • Patient companionship
  • Basic housekeeping
  • Medication and appointment reminders
  • Conflict resolution
  • Documentation
  • Medication management
  • Patient management
  • Stress management
  • Nutrition

Timeline

Personal Care Aide

Attendant Services
07.2009 - 10.2025

Telemarketer

Global Contact Services
02.2008 - 10.2008

Customer Service Representative

Rite Aid
04.2006 - 09.2007

No Degree - Pyschology

University of Phoenix

High School Diploma -

Bangor High School

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