Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Software
Timeline
Kimberley Nicklin

Kimberley Nicklin

Summary

Successful, creative, and detail-oriented interior design project manager with over 20 years of design experience in both retail and trade settings. Expertise in leading multiple concurrent projects and developing innovative solutions from sales initiation to completion, tracking timelines and project tasks, coordinating installation, and tracking delivery and payment processing. Focused on a high standard of customer service to grow trusting relationships and deliver an elevated client experience with expertise in onsite, virtual, and showroom client presentations.

Overview

16
16
years of professional experience

Work History

Project Manager

Edith Gregson Interiors
04.2022 - Current
  • Lead project manager for a high profile interior design firm, overseeing all aspects of the design for multiple projects.
  • Maintain careful records and documentation of project plans and product orders to ensure organization and productivity for the firm.
  • Work directly with clients to ensure their design projects are delivered to their satisfaction by coordinating with vendors and contractors.
  • Responsible for communicating and following up with clients on project timelines and coordinating the ordering and installation of design features including tile, custom rugs, upholstery, wallpaper and other design elements.
  • Develop trusting relationships with both clients and vendors to achieve design project goals.
  • Planned, designed, and scheduled phases for large projects.
  • Prepared and submitted project invoices for review and approval.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.

Design Consultant

The Shade Store
11.2016 - 04.2022
  • Provide personal attention and expert advice on custom window treatments.
  • Grow relationships with leading designers in the region.
  • Responsible for management and operations for the 2nd-largest showroom in the US.
  • Manage sales and achieve/surpass revenue goals, $1.2M in sales annually.
  • Present creative solutions, review client needs, and manage expectations during the sales experience.
  • Collaborate with peers on large-scale projects.
  • Establish project timelines and deliver clear client communication throughout the process.
  • Prepare quotes, offer alternative solutions to meet client budgets, schedule measurement and installation appointments, and follow up post-installation to ensure satisfaction.

Assistant Manager

Pottery Barn
11.2008 - 11.2016
  • Led the sales floor, providing sales goals, coaching, and development of 10+ associates through daily feedback and recognition to encourage high performance.
  • Managed all store marketing, ensuring that product was marked accordingly to maximize sell through.
  • Planned and mapped corporate-directed floor set, completing within a set time frame.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Planned weekly visual memos with General and District Managers, mapped floor set, and worked hands-on with the visual team to execute sales floor presentation.
  • Recognized by the District Manager for enhancing the visual experience, maintaining a sense of passion, and a genuine desire to aid customers.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Fine Arts -

Kansas State University, Manhattan, Kansas
05.2004

Skills

  • Customer Relationship Management
  • Highly organized and efficient
  • Interpersonal and written communication
  • Project planning and development
  • Business Strategy
  • Project Planning
  • Project scope
  • Project tracking
  • Purchasing and procurement
  • Presentations
  • Detail Oriented
  • Advanced problem solving

References

References available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balancePersonal development programsPaid time offHealthcare benefits

Software

Microsoft Suite

Timeline

Project Manager - Edith Gregson Interiors
04.2022 - Current
Design Consultant - The Shade Store
11.2016 - 04.2022
Assistant Manager - Pottery Barn
11.2008 - 11.2016
Kansas State University - Bachelor of Fine Arts,

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Kimberley Nicklin