Kimberley Oros
Long Beach,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Adrift Hospitality Pickled Fish
Long Beach, WA
06.2021 - 05.2023
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Monitored inventory levels and ordered supplies as needed.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Developed strategies for improving customer service standards within the restaurant.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Performed cash register functions accurately and efficiently.
- Provided support to other team members when needed.
- Tracked daily sales figures and reported them to management on a regular basis.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Maintained thorough knowledge of menu to describe dining options.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Employee Supervisor/retail clerk
Stop & Go Convenience store
Seaside
01.2010 - 01.2015
- Provide quality customer service
- Perform all housekeeping and maintenance duties
- Provide education and instructions to staff
- Inventory, order, stock and rotate product, scheduling and merchandising, operate register, cash handling, opening and closing procedures.
Housekeeper
Oregon Beach Vacation Rentals
Seaside
01.2013 - 01.2014
- Provide quality customer service
- Perform all housekeeping duties for various vacation rentals complying with company standards and specific instructions of owners
- Organizing and prioritizing work load and meeting time constraints.
Receptionist
Microtel Hotel
Seaside
01.2009 - 01.2011
- Provide quality customer service
- Perform all reception desk and back office duties including financial transactions, checking in/out guest, making reservations, coordinating online bookings, filing and recording information
- Prepare complimentary continental breakfast
- Assist with housekeeping and various tasks as directed.
Elderly Caregiver
Clatsop County Memory Care ( Community)
Warrenton, OR
- Provided companionship and emotional support to elderly clients.
- Assessed client's needs and developed individual care plans accordingly.
- Communicated effectively with family members on progress of client's health condition.
- Developed strong relationships with clients based on trust and respect.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Participated in continuing education courses to stay current on best practices for elder care.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Monitored vital signs and reported changes to medical team.
- Recognized emergencies and notified paramedics and family members.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Improved patient outlook and daily living through compassionate care.
Education
Graduation -
Penn Foster High School
Scranton, PA04-2023
General Studies -
Clatsop Community College
Skills
- Basic computer skills
- Ability to prioritize and organize
- Provide excellent customer service
- Customer Relations
- Calm Under Pressure
- Microsoft Office
- Supervision and leadership
- Remote Office Availability
- Decision-Making
- Organization and Time Management
- Excellent Communication
- Time Management
- PPE use
- Quality Assurance
- Data Entry
- Research
- Computer Skills
- Recordkeeping
- Networking
Hobbies and Interests
Volunteering at Clatsop County Animal Shelter, providing foster care and placement services for dogs and cats.
Certification
- National CPR Foundation 10/23- expires10/25
- Class 12 Mixologist Permit NO# 120840212 expires - 10/25
- Food Handlers Card Washington State 08/21 expires - will update asap
Timeline
Server Shift Leader
Adrift Hospitality Pickled Fish
06.2021 - 05.2023
Housekeeper
Oregon Beach Vacation Rentals
01.2013 - 01.2014
Employee Supervisor/retail clerk
Stop & Go Convenience store
01.2010 - 01.2015
Receptionist
Microtel Hotel
01.2009 - 01.2011
Elderly Caregiver
Clatsop County Memory Care ( Community)
Graduation -
Penn Foster High School
General Studies -
Clatsop Community College
- National CPR Foundation 10/23- expires10/25
- Class 12 Mixologist Permit NO# 120840212 expires - 10/25
- Food Handlers Card Washington State 08/21 expires - will update asap
Similar Profiles
Conner KunkleConner Kunkle
Line Cook at Pickled FishLine Cook at Pickled Fish
Melissa WorrellMelissa Worrell
Massage Therapist at Adrift Eco SpaMassage Therapist at Adrift Eco Spa
Natalie CasasNatalie Casas
Bartender/Server at The Pickled Loon Bar And RestaurantBartender/Server at The Pickled Loon Bar And Restaurant