Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kimberley Parrish

Springville,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dependable Service Writer with 13 years of experience providing job workflow management and operations assistance to grocery department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers. Handle all types of customer service requirements in retail environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 8+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Overview

33
years of professional experience

Work History

Mondelez International
Hanover, New Jersey

Sales Service Order Writer
04.2016 - Current

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Logged reports, expenses, receipts and sales documents into digital database.

Acosta Sales & Marketing
Jacksonville Beach, FL

Sales Representative
08.2013 - 03.2016

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Pepperidge Farm
Cincinnati, OH

Owner/Operator
06.2007 - 08.2013

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Founded and managed vendor business, growing revenue to $double in first year.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Wal-Mart Supercenter
Paris, Tennessee

DSD/Claims Associate
01.1990 - 06.2007

Job overview

  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Investigated grocery/hardline damages, gathering information from diverse sources and delivering comprehensive reports.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Proposed settlements for uncomplicated issues to resolve claims.
  • Oversaw claim recoveries, subrogation and salvage.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Education

Murray State University
Murray, KY

from Special/Elementary Education

University Overview

Henry County High School
Paris, TN

High School Diploma
05.1983

University Overview

Skills

  • Revenue Quotas
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Information Updates
  • Order and Refund Processing
  • Upselling Products and Services
  • Understanding Customer Needs
  • Needs Assessment
  • Responding to Difficult Customers
  • Call Documentation
  • Store Presentation
  • Issue and Complaint Resolution
  • Client Communication
  • Customer Service Process Improvement
  • Customer Data Confidentiality
  • Special Requests
  • Providing Feedback
  • Building Customer Trust and Loyalty
  • Accurate Estimates
  • Correcting Discrepancies
  • Upbeat and Positive Personality
  • Budget Management
  • Maintaining Clean Work Areas
  • Productivity Standards
  • Corrective Actions
  • Store Layouts
  • Loss Prevention Goals Monitoring
  • Status Reports Maintenance
  • Performance Feedback
  • Training Junior Team Members
  • Telephone Etiquette
  • Inventory Control Processes
  • Program Management
  • Compliance Requirements
  • Staff Assignments
  • First-Tier Technical Support
  • Inquiry Requests
  • Team-Oriented and Cooperative
  • Employee Performance Evaluations
  • Sales and Upselling
  • Rewards Tracking
  • Livechat Messaging
  • Patient and Empathetic
  • Accurate Recordkeeping

Timeline

Sales Service Order Writer
Mondelez International
04.2016 - Current
Sales Representative
Acosta Sales & Marketing
08.2013 - 03.2016
Owner/Operator
Pepperidge Farm
06.2007 - 08.2013
DSD/Claims Associate
Wal-Mart Supercenter
01.1990 - 06.2007
Murray State University
from Special/Elementary Education
Henry County High School
High School Diploma

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Kimberley Parrish