Kimberley Rickey
Vancouver,Wa.
Summary
Targeted roles in a respected firm to apply comprehensive background in customer service and improve client interactions.
Achieved high levels of customer satisfaction through dedicated service and support. Enhanced team dynamics by contributing positively and encouraging collaboration. Developed strategies to maintain a responsible and proactive work ethic.
Overview
36
36
years of professional experience
Work History
Grocery Outlet- Closing Night Manager
Ron and Tammy Bigler
07.2023 - Current
- Supervised overnight operations to ensure safety and efficiency across all departments.
- Trained and mentored night staff on operational procedures and customer service standards.
- Implemented inventory management systems to streamline stock control during night shifts.
- Resolved guest concerns promptly, enhancing overall satisfaction and loyalty during overnight hours.
Maintenance Worker
NorthWest Staffing
01.2017 - 12.2017
- Achieved timely project completions by optimizing team workflows and resource management. Enhanced community satisfaction through effective public works initiatives. Drove improvements in service delivery by implementing strategic operational changes.
- Executed safe and effective operation of city vehicles and equipment for various departmental needs.
- Implemented comprehensive asphalt paving and restoration techniques to ensure optimal surface quality and longevity.
- Implemented effective techniques for pothole filling, ensuring smooth road surfaces and improved traffic flow.
- Oversaw the installation and updating of traffic stripping on urban roadways to improve visibility and traffic flow.
- Achieved improved community appearance by effectively removing graffiti from street signs and buildings. Enhanced public perception through proactive maintenance of urban environments. Contributed to increased community engagement in beautification efforts.
- Applied specialized materials to seal cracks in streets, ensuring smooth and safe driving conditions.
- Conducted systematic tree trimming to remove dead or overgrown branches, ensuring optimal tree health and appearance.
- Oversaw removal of refuse to promote a hygienic and organized environment.
- Implemented maintenance strategies for streets and alleys, enhancing overall urban infrastructure quality.
- Executed the creation of street sign layouts with precision, ensuring compliance with municipal standards.
- Investigated issues thoroughly and implemented solutions to resolve complaints quickly.
- Achieved timely completion of public works projects through effective team collaboration. Enhanced community satisfaction by improving infrastructure quality. Drove initiatives that positively impacted city operations.
- City Of Vancouver Public Works
Manager, Sales
Love Leathers Outpost
01.2011 - 06.2017
- Directed sales team operations to achieve revenue targets and enhance market presence.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Facilitated training sessions to enhance team skills and knowledge.
- Executed ordering processes to ensure timely procurement of necessary supplies.
- Oversaw monitoring and pricing strategies for merchandise management.
- Oversaw operations within the entire production room.
- Optimized product placement and organization on sales floor to enhance customer experience.
- Oversaw and balanced all cash tills to ensure accurate financial reporting.
- Oversaw store opening and closing procedures according to schedule.
Bartender
Chronis Restaurant And Sports Bar
01.1990 - 12.2015
- Crafted and served a variety of beverages, ensuring customer satisfaction and adherence to quality standards.
- Delivered exceptional service as cocktail server, ensuring customer satisfaction and timely beverage delivery.
- Delivered exceptional dining experiences by efficiently serving food and beverages to guests.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in managing gambling operations to ensure compliance with regulations. Supported team members in delivering customer service excellence. Contributed to maintaining a safe and enjoyable gaming environment.
- Assisted in meal preparation and ingredient organization. Supported kitchen staff in maintaining cleanliness and order. Contributed to menu planning by providing feedback on dishes.
- Assisted in organizing and executing banquet events to meet client specifications. Supported team members in setup and breakdown of event spaces. Contributed to maintaining high standards of service during events.
- Assisted in selecting and purchasing food items to meet dietary needs. Supported inventory management by tracking food supplies. Collaborated with team members to ensure timely shopping for events.
- Assisted customers with banking transactions and inquiries. Supported team members in achieving daily operational goals. Contributed to maintaining accurate financial records.
- Managed daily cash balancing and reconciliation of tills to ensure accurate financial reporting.
- Assisted in opening and closing procedures to maintain operational efficiency. Supported team members in executing daily tasks to ensure smooth transitions. Contributed to inventory management during opening and closing shifts.
Education
High School Diploma -
Hudson Bay High School
Vancouver, WA06.1990
Skills
- Implemented security awareness programs to enhance organizational knowledge of cybersecurity risks
- Assisted teams in managing daily operations to enhance productivity Supported team members in achieving project goals through effective communication Collaborated with colleagues to resolve conflicts and improve team dynamics
- Oversaw reservations management processes to ensure optimal customer experiences
- Resolved customer complaints through effective communication and problem-solving strategies
Timeline
Grocery Outlet- Closing Night Manager
Ron and Tammy Bigler
07.2023 - Current
Maintenance Worker
NorthWest Staffing
01.2017 - 12.2017
Manager, Sales
Love Leathers Outpost
01.2011 - 06.2017
Bartender
Chronis Restaurant And Sports Bar
01.1990 - 12.2015
High School Diploma -
Hudson Bay High School