Kimberley Sanchez
Anaheim,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
6
6
Google Certifications
Work History
Restaurant Waiter
Orange Roll And Sushi
05.2022 - 08.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for Sushi restaurant with social relevancy and intentionality.
Receptionist
Stone Design
01.2021 - 03.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed approximately 35 incoming calls, emails, and faxes per day from customers.
Education
High School Diploma -
Katella High School
Anaheim, CA05.2024
Skills
- Memory retention
- Customer Service
- Time Management
- Data Entry
- Professional Demeanor
- Office Management
- Order Accuracy
- Professional Appearance
- Sales Techniques
- Relationship Management
- Service prioritization
- Organization skills
Certification
- Certified in 6 Google Project Management Courses
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Orange Roll And Sushi
05.2022 - 08.2022
Receptionist
Stone Design
01.2021 - 03.2022
High School Diploma -
Katella High School
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