Kimberley Sentelle
Simpsonville,SC
Summary
Dynamic Account Specialist with a proven track record at Prisma Health System, excelling in client engagement and operational efficiency. Skilled in account administration and team leadership, I enhanced service delivery and client satisfaction through streamlined processes and effective communication. Committed to continuous improvement and compliance in fast-paced healthcare environments.
Overview
22
22
years of professional experience
Work History
Account Specialist
Prisma Health System
07.2014 - Current
- Managed client accounts, ensuring accurate billing and timely resolution of inquiries.
- Developed and maintained strong relationships with healthcare providers to enhance service delivery.
- Streamlined communication processes between departments to improve patient care coordination.
- Analyzed account trends, identifying opportunities for service improvement and operational efficiency.
- Trained new staff on account management systems and best practices for client interactions.
- Led initiatives to optimize workflows, resulting in increased responsiveness to client needs.
- Collaborated with cross-functional teams to implement system upgrades enhancing data accuracy.
- Monitored compliance with healthcare regulations, ensuring adherence across all account activities.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Patient Services Specialist
Greenville Ob/gyn
07.2003 - 07.2014
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined patient intake processes, ensuring accurate data collection and compliance with regulations.
- Trained new staff on operational procedures and patient interaction protocols for consistent service quality.
- Led initiatives to improve patient feedback mechanisms, resulting in actionable insights for service enhancement.
Education
Associate of Arts - Marketing And Management
Greenville Technical College
Greenville, SCSkills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Client engagement
- Documentation skill
- Customer engagement
- Opening and closing procedures
- Teamwork and collaboration
- Multitasking
- Team leadership
Timeline
Account Specialist
Prisma Health System
07.2014 - Current
Patient Services Specialist
Greenville Ob/gyn
07.2003 - 07.2014
Associate of Arts - Marketing And Management
Greenville Technical College
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