Kimberley Shepherd-Dryden
Henderson,NV
Summary
Seasoned professional with a proven track record in small business operations and client service, notably at Clark County Building Department. Excelled in project management and relationship building, significantly enhancing customer satisfaction and team collaboration. Skilled in negotiation and quality assurance, driving business growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Owner
Shepherd Expediting, LLC
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Expeditor
Kimley-Horn & Associates
11.2017 - 01.2020
- Project specific support and permit application/processing for city, county, and state wide "McDonald's" tenant improvement and new build construction.
- Permit submittal and coordination on other high profile projects - i.e. The Sphere and Amazon.
- Assisted building plan expediting team management with high volumes of project submittals to various jurisdictions while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand project needs and make necessary agency applications.
- Prepared and presented weekly project tracking sheets and attended weekly progress meetings.
- Assisted other project teams with building permit applications, as needed.
Assistant Manager of Building Permits
Clark County Building Department
06.2007 - 11.2016
- Supervised day-to-day operations for several divisions (Zoning Plans Examination, Fire Plans Intake, Plan Submittal, Inspection Scheduling, Permit Issuance, Laughlin Satellite Facility, Overton Satellite Facility) to meet department performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Worked with staff to oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of administrative practices.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
No Degree - Word Processing
Ensign College (Formerly LDS Business College)
Salt Lake City, UT Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Team oversight
- Teamwork and collaboration
- Quality assurance
- Business administration
- Consulting
- Negotiation
Timeline
Owner
Shepherd Expediting, LLC
01.2020 - Current
Expeditor
Kimley-Horn & Associates
11.2017 - 01.2020
Assistant Manager of Building Permits
Clark County Building Department
06.2007 - 11.2016
No Degree - Word Processing
Ensign College (Formerly LDS Business College)
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