Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley S. Holsapple

Orange City,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

43
43
years of professional experience

Work History

Family Manager

N/A
Orange City, FL
09.2001 - 09.2024
  • Organized family schedules and activities, ensuring everyone was on time for appointments and events.
  • Developed systems to streamline daily routines such as meal planning and grocery shopping.
  • Maintained open communication channels between all members of the family to ensure any issues or concerns were addressed promptly.
  • Led hands-on activities consistent with child's interests and skills.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Took children to and from school and extra-curricular activities.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Ensured physical and social well-being of each child.
  • Engaged in after-school activities by assisting with sports practice and homework assignments.

Lead Cashier

CVS
01.2000 - 08.2001
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.

Store Associate

Sutton Place Gourmet
McLean, VA
06.1996 - 10.1998
  • Assessed customer needs and preferences to recommend coffee products.
  • Maintained accurate records of sales, inventory levels, and customer feedback.
  • Monitored stock levels in order to ensure availability of product for purchase.
  • Instructed customers on the various types of chocolates and their characteristics.
  • Developed sales strategies for different types of chocolate products.
  • Maintained knowledge of current market trends in chocolate industry.
  • Checked expiration dates on merchandise to ensure freshness of chocolates being sold.

Cashier Trainer

Publix Supermarkets
01.1982 - 01.1990
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Demonstrated how to use the point-of-sale system efficiently and accurately.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Provided feedback to cashiers on their performance.

Lead Cashier

Noodle Kidoodle
  • Cashier training, sales, stocking and price changes.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Handled escalated customer service issues professionally and courteously.
  • Addressed customer complaints promptly while remaining professional in challenging situations.

Cashier

Gooding’s Supermarkets
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Representative

Sunbelt International (Duty Free)
MCO
  • Organized backroom stock including receiving shipments, stocking shelves, inventory control.
  • Created displays for merchandise according to company guidelines and standards.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Coordinated with logistics and supply chain teams to ensure timely delivery of products.
  • Achieved sales targets through effective negotiation and closing techniques.

Secretary

State Attorney’s Office
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Maintained organized filing system of paper and electronic documents.

Education

AA Degree -

Valencia College
Orlando, FL
04-1988

Elementary Education -

University of Central Florida
Orlando, FL

Skills

  • Administrative Duties
  • Queue management
  • Task Delegation
  • Merchandise Display
  • Refund Processing
  • Employee Motivation
  • Upselling strategies
  • Policy Enforcement
  • POS System
  • Team Leadership
  • New Hire Training
  • Cash Handling
  • Punctual and Reliable
  • Deposit Preparation
  • Coaching and Mentoring
  • Merchandise Stocking
  • Customer Service
  • Customer Relationships

Timeline

Family Manager

N/A
09.2001 - 09.2024

Lead Cashier

CVS
01.2000 - 08.2001

Store Associate

Sutton Place Gourmet
06.1996 - 10.1998

Cashier Trainer

Publix Supermarkets
01.1982 - 01.1990

Lead Cashier

Noodle Kidoodle

Cashier

Gooding’s Supermarkets

Representative

Sunbelt International (Duty Free)

Secretary

State Attorney’s Office

AA Degree -

Valencia College

Elementary Education -

University of Central Florida

Similar Profiles

CREATE PROFILE
Kimberley S. Holsapple