Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley Shoup

Wayland

Summary

Outgoing Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools and cutting techniques. Creative and friendly individual, dedicated to giving exceptional customer service. Passionate about boosting clients confidence through personalized beauty maintenance and ensuring a positive end result.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Hair Stylist

Shear Concepts
Wayland
05.2015 - 09.2018
  • Consulted with clients to determine desired hairstyles and services. Haircuts for Women, Men, and Children.
  • Assisted in maintaining a clean and organized salon environment.
  • Provided basic hair washing and conditioning services to clients.
  • Product education and recommendations.
  • Hair color and highlights
  • Facial waxing
  • Ear piercing
  • Learned to operate salon tools and equipment effectively and safely.
  • Engaged with clients to build rapport and ensure a positive experience.
  • Organized product displays and maintained inventory levels for supplies.
  • Attended training sessions to enhance styling techniques and product knowledge.
  • Greeted customers, answered phones and booked appointments.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Organized scheduling of appointments throughout the day.
  • Assisted other stylists with busy periods in the salon.
  • Developed relationships with new clients through referrals from existing customers.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Pre-booked future appointments to increase repeat business.
  • Managed cash register transactions during checkout process.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Tracked inventory of supplies used for styling services.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Upsold additional services when appropriate to increase sales volume.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Created updos for special occasions like weddings or proms.
  • Developed new styles and techniques.

Hairstylist Manager

Supercuts/Regis
Hastings
05.2005 - 05.2015
  • Supervised daily operations of salon, ensuring smooth workflow and high standards.
  • Trained and mentored junior stylists on techniques and customer service best practices.
  • Managed scheduling to optimize staff availability and client appointments efficiently.
  • Implemented inventory management processes to maintain product availability and quality.
  • Developed marketing strategies to promote services and attract new clients effectively.
  • Provided exceptional customer service, addressing client needs and resolving issues promptly.
  • Coordinated team meetings to discuss goals, performance, and service improvements regularly.
  • Ensured compliance with health and safety regulations within the salon environment.
  • Built strong relationships with customers by providing exceptional customer service.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Organized promotional events to attract new customers.
  • Managed bookkeeping tasks related to payroll, taxes and other financial matters.
  • Trained new hairstylists in proper techniques for cutting, coloring, styling and chemical treatments.
  • Created monthly budgets for staffing costs, product purchases and other operational expenses.
  • Recruited qualified candidates for open positions within the salon's staff roster.
  • Maintained accurate records of staff performance, client feedback and inventory.
  • Conducted regular performance reviews to ensure quality standards were met by all staff members.
  • Developed strategies for increasing customer retention rates through loyalty programs and promotional activities.
  • Implemented policies regarding proper sanitation methods used on clients' hair during each appointment.
  • Analyzed trends in the beauty industry to develop innovative services catering to current consumer demands.
  • Conducted regular performance reviews with team members to identify areas of improvement.
  • Advised senior management on best practices for improving efficiency across multiple departments within the salon.
  • Provided leadership and supervision to a team of hairstylists.
  • Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Handled staff development, budgeting and supply ordering.
  • Supervised banking procedures, cash flow, and accounting processes.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.
  • During tenure, hired, developed, and managed many staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Cashier

Walgreens
Kentwood
12.2003 - 04.2005
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Assisted customers with product inquiries and provided exceptional service.
  • Stocked shelves and organized merchandise to enhance store appearance.
  • Trained new cashiers on register usage and customer service practices.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Cosmetologist - Cosmetology

Chic University of Cosmetology
Grand Rapids, MI
10.2003 - 01.2005

Skills

  • Inventory management
  • Marketing strategy development
  • Client consultation
  • Team leadership
  • Effective communication
  • Problem solving
  • Time management
  • Business management
  • [State] licensed cosmetologist

Timeline

Hair Stylist

Shear Concepts
05.2015 - 09.2018

Hairstylist Manager

Supercuts/Regis
05.2005 - 05.2015

Cashier

Walgreens
12.2003 - 04.2005

Cosmetologist - Cosmetology

Chic University of Cosmetology
10.2003 - 01.2005

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