Kimberley Silvio
Chicago,IL
Summary
Account Executive in Digital Media Sales/Information Technology for multiple Internet Listing Sites. New buss ones development in brand new markets. Experienced in selling solutions for Social and Reputation products and Text Platforms. Expert in Multifamily Operations . Expert in restoration services and new business development sales. Expert in insight and consultative selling. Strategic thinker, communicator with excellent interpersonal skills. Proven ability to achieve revenue gains while also handling a book of business. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Leverage Industry networking events to generate sales leads and foster new and existing relationships. Experienced, “fearless” cold-caller and expert presenter, negotiator and closer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Territory Business Manager
CRDN
12.2023 - Current
- Expanded the company''s market share by identifying new business opportunities and strategically closing deals with key clients.
- Developed and executed sales strategies for increased revenue generation and territory growth.
- Established strong relationships with customers, and stakeholders leading to long-term partnerships and repeat business. Educating stakeholder and customers through presentations.
- Contributed to a significant increase in sales by delivering effective product presentations and demonstrations.
- Consistently exceeded customer expectations through exceptional service delivery, driving loyalty and retention rates upwards.
- Implemented innovative solutions to overcome challenges faced within the territory, showcasing adaptability and problem-solving skills.
- Actively participated in trade shows and industry events, promoting brand visibility while networking with potential clients for future business opportunities.
- Spearheaded successful territory expansions, identifying and capitalizing on untapped market potential in new regions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
New Business Development Specialist
Guarantee Restoration Services
10.2021 - 12.2023
- prospecting, cold calling, and servicing clients within my territory
- Business,building relationships and educating customers and stakeholders about our services through presentations, using crm tools to document activities , pipeline and close new business, grew a brand territory month over month , generating new sales monthly and consistently , building long lasting relationships with the Decision maker and Influencer
- Setting up meetings and appointment at the Property level , higher management Owner Level, facilities directors, and procurement offices, maintain ongoing relationships with existing clients by meeting with them quarterly, Identifying the needs of the customers by services we can provide in an ongoing relationship not only the big catastrophic losses, Water and Fire IICRC certified, Being a representation at Trade show, national and local level for Schools, state agency, independent insurance, commercial real estate and multifamily and Active on Board Associations and committee Meetings
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Communicated with local organizations to build networks and develop leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Consistently exceeded quotas through penetration of new accounts.
Accounts Executive
Apartments.com
08.2017 - 10.2021
- prospecting, cold calling, and servicing clients within my book of business educating clients about our products through presentations, using crm tools to document activities proposal, pipeline and close new business, grew a struggling territory month over month in, Closing and generating new sales monthly while meeting my monthly quota, building long lasting relationships with the Decision maker and Influencer, Setting up meetings and appointment at the Property level , higher management & Owner Level, maintain ongoing relationships with existing clients by meeting with them monthly, Identifying the needs of the clients and coming up with a solution within their needs and budget, Training new clients on the products once the sale has closed, then following up within the first 30 days to make sure they are still happy with their decision, Training Leasing professionals through seminars, Being a representation at Trade show, Seminar and Associations Meetings
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle to maintain solid customer base.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed and executed account strategies to meet sales goals.
- Traveled to client sites to facilitate sales presentations.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Property Manager
HRI Properties
01.2015 - 01.2017
- Responsible for the day to day operations of two multi- family properties with a total of 142 units combined, overseeing leasing process by advertising vacancies and obtaining referrals from current resident, overseeing the financials by collecting rents, paying bill, staying within my budget, and following the budgeted renewal rates, maintain the capital of the properties by resolving property issues, enforcing policies and inspecting units once a resident moves outs, working directly with the maintenance supervisor regarding property issues, kept both properties over 95%, with waiting list, doing a yearly budget for properties, Responsible for Petty Cash handling for both properties, Responsible for employees, processing payroll, training, Hiring, and interviewing new employees, responsible for all reports to investors and corporate for both properties, per quarters, Planning resident's events to ensure resident retention,
- Brainstorming ideas to bring in qualified traffic and generate leads.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Marketing & Community Sales Leader
Holiday Retirement
01.2012 - 01.2015
- Achieve the community sales goals through lead generation, B2B Sales to local rehabs, hospitals, nursing home, senior centers ,achieving mandatory 20 or more sales stops a week, Building and fostering relationships with nurses, doctors, case managers achieving mandatory sales quotas for the month, Conducting tours with future residents & families, ensuring the understating of the community, Overcoming obstacles to make the sale,
- Built up community occupancy from 50% to 100%, Oversaw advertising with newspapers and magazines, Outside marketing the community at events (health fairs, lunch & Learns, senior fairs, chamber events), Oversee the paperwork regarding the move in process, Call and answer all leads within 24hrs, Encourage appointments and touring within 24hrs, Earned a closing ratio of 25%, company standard is 20%, Make follow up call for everyone that tours the community within 24hrs
- Earned a sales award within 5 months of employment/ then another after 6months, Oversaw a sister community in Montgomery/AL market, Responsible for reports and grids for the region
- Mastering the CRM software used throughout the company, a mentored leader, trained new sales leader in my region, coaching newly hired sales leader on CRM and inside sales
- Completed in-depth reviews of market conditions and customer preferences.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Designed and implemented advertising and public relations activities.
Education
BA - Business Administration
University of Louisiana
Lafayette, LA2006
Skills
- Experienced in all phases of Operational Reporting and Budget Management
- Exceptional Time Management
- Excellent Written and Oral Presentation
- Brand Awareness
- Accomplished in Relationship Selling
- Proven Track Record in Business Development
- Goal Oriented
- Self Sufficient/Self Motivator
- Experienced Remote Employee Working Independently While Reporting Weekly to Upper Management
- Maintain and update CRM System Regarding Sales Calls and Pipelines and Closed Sales
- Consistently Maintain Broad and Technical Product Knowledge Including for Competitors
- Sales Goal Attainment
- Excellent People Skills
- Multitasking Strengths
- Listening Skills
- Time Management
- Presentations and Demonstrations
- Key Account Generation
- Effective Selling Techniques
- Sales and Marketing
Certification
Data Analytics and Business StrategySalesforce.com, CRMConcurBadgerEnterpriseWeb Based Conference Tools (Go-To-Meeting)Articulate Speaker and PresenterAdvanced PowerPoint User & other Office ToolsAdvanced Technical Aptitude34
Timeline
Senior Territory Business Manager
CRDN
12.2023 - Current
New Business Development Specialist
Guarantee Restoration Services
10.2021 - 12.2023
Accounts Executive
Apartments.com
08.2017 - 10.2021
Property Manager
HRI Properties
01.2015 - 01.2017
Marketing & Community Sales Leader
Holiday Retirement
01.2012 - 01.2015
BA - Business Administration
University of Louisiana
Data Analytics and Business StrategySalesforce.com, CRMConcurBadgerEnterpriseWeb Based Conference Tools (Go-To-Meeting)Articulate Speaker and PresenterAdvanced PowerPoint User & other Office ToolsAdvanced Technical Aptitude34
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