Kimberley Simpson

• Assist hotel management companies with task force opportunities, training & consulting.
• Travels to hotels to assist with new system conversions & coverage for open positions.
• Provides support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth.
• Looks for ways to improve processes and enhance sales systems.
• Applies an in-depth knowledge of hospitality tools to find opportunities to substantially increase profitability.
• Develops and maintains positive relationships with peers, competitors and brand partners.
• Develops strong customer relationships through frequent communications and the use of professional and courteous interaction.

Assignments included:

• May 2023-Aug 2023, Microtel Wyndam Sunbury Ohio.Task Force as Front Office Manage assisting hotel operations , guest services and General Manager
• October 2022 – May 2023 Hilton Alexandria Markcenter Task force as a Front Office Supervisor assisting the front office and guest services teams.
• August 2022– October 2022, Hilton Columbus at Easton, Task force as Guest Services assisting the Sales & front office teams.
• April 2022– August 2022 Hampton Inn and Suites Peachtree Corners Georgia , Task force as Assistant General Manager assisting the General Manager.

• Customer satisfaction: Ensuring guests feel welcome and pleased
• Guest relations: Listening to guest feedback and finding solutions to their problems
• Staff management: Monitoring and evaluating employee performance, providing guidance and support, and helping with recruitment, training, and development
• Operations: Overseeing daily hotel operations, implementing policies and procedures, and establishing consistent operating procedures
• Administrative support: Assisting with budgeting, financial planning, and cost contro

• Oversaw financial performance of the Event Planning department, with a 4 year average of $9.85 million in catering revenue.
• Evaluated & established the hotel sleeping room strategy with the Market Revenue Team, focusing on revenue per available room night.
• Achieved guest, event & associate satisfaction by forming partnerships beneficial to the hotel & the individual.
• Monitored event planning staff & functions on a daily basis for a 50,000 sq. ft. facility.
• Selected décor and event materials fitting clients' requests and vision.
• Designed and maintained spreadsheets documenting vendor, facility and guest information.
• Networked to obtain potential event sponsors.
• Trained customer service, marketing and sales teams for events.
• Capitalized on emerging trends in client markets to strategize methods and solutions.
• Streamlined corporate travel processes by implementing cost-effective and efficient booking systems.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Enhanced employee safety during business trips through implementation of comprehensive pre-travel briefings covering destination-specific risks.
• Assisted HR teams in ensuring employee compliance with travel policies and provided guidance on addressing non-compliance issues.
• Managed a team of travel coordinators to ensure smooth travel arrangements for all company employees.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Generated travel-related reports for clients to facilitate decision-making.

• Coordinated events up to 650 room nights on peak, with 2,500 attendees.
• Oversaw housing, catering, audio visual & billing requirements for events.
• Managed Group Housing Coordinators & Event Administrative Assistants.
• Partnered with property sales team during client site visits to showcase the hotel.
• Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
• Built robust vendor network to secure cost-effective, high-quality products.
• Recommended money-saving strategies for events to bring costs within budget.
• Organized corporate luncheons, dinners, conferences and special events.
• Assessed events planning services and related costs.
• Provided customers with information about availability and pricing.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Resolved various issues and discrepancies for customers.
• Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
• Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
• Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
• Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
• Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.