Kimberley Smith
Sacramento,CA
Summary
Skilled Senior Enrollment Services and Customer Relations managing enrollment services projects. The desire to learn and grow and take on new challenges. Driven and self-directed professional with dedication to continuously enhancing strategies and optimizing technologies. Bringing 20+ years of experience in Higher Education with knowledge in university policies and standards.
Overview
22
22
years of professional experience
Work History
Senior Enrollment Services & Customer Relations
CSUS, College of Continuing Education
05.2015 - Current
- Working knowledge of non-credit and academic registration cycles, registration peaks, and specific service needs.
- Interpersonal skills in a diverse environment.
- Knowledge of regulatory, compliance, information security guidelines applicable to all aspects of enrollment processes and student data.
- Maintain high level of confidentiality with sensitive information.
- Recently updated non-credit chapter of enrollment services procedure manual.
- Skills and/or willingness to learn commercial or proprietary software programs.
- Ability to perform a variety of tasks; prioritize tasks and demands while working and making decisions independently.
- I have experience with project management and implementing multiple projects.
- I have the ability to identify process and procedure improvement opportunities.
- 8 years of professional experience in registrar’s office within Continuing Education in data management or customer service operation.
- 18+ years experience with Continuity 2000 (C2K). Work with CVENT database, Microsoft Office, Word, Excel, Outlook, Teams.
- Knowledge of CMS, Class schedule/Curriculum Management.
- I represent Enrollment Services on committees and strategic planning teams at the college, university, or system level.
- As Senior Enrollment Services and Customer Relations Specialist, I train new Enrollment Service staff on database systems as well as explain policy and procedures for the college.
- Help manage financial deposit process for the unit, including financial disputes and problem resolution.
- 10+ years experience as the School Certifying Official for our Veterans.
Administrative Support Coordinator I/Information Specialist
CSUS, College of Continuing Education
05.2007 - 05.2015
- I use C2K on a daily basis to assist students by phone with registration and general inquiries in regards to different classes and certificate programs
- Update programmer representatives and managers to the needs and concerns of the students
- I acted as a Lead to other Information Specialist’s with registration and data entry
- Liaison between programmers and the registration unit for different Business Programs
- Represent registration unit in team meetings with other unit staff to sustain cooperative relationships
- Explain our policies and procedures to prospective students
- Manage daily deposits with proven accuracy as well as disputes
- Process invoices and approve refunds
- Ability to Multitask demands and make independent decisions
- I am the School Certifying Official for our Veterans. I process enrollment verifications as well as maintain sensitive veteran student files
- I track and maintain SETA and EDD student files.
- Helped students develop achievable educational career plans and assisted with creating class schedules.
- Monitored student progress by discussing educational goals, grades and performance.
- Fielded in-person, telephone and email inquiries from students and staff.
- Coordinated referrals to help students obtain campus services.
- Helped staff conduct student orientations and special events.
Coordinator I, Graduate Business Degree Programs
CSUS, College of Continuing Education
07.2005 - 05.2007
- Create activity proposals and instructor contacts for the College of Business in C2K and SIS+
- Prepare instructor compensation agreements and academic coordinator agreements
- Create master courses when needed in C2K
- Create course sections in SIS+
- Monitor entry of course information into C2K and SIS+
- Prepare catering menu for EMBA program for Fridays & Saturdays meals 3 weeks at a time
- Coordinate instructor’s orientation and training sessions
- Attend last class meeting for EMBA program to distribute books and materials for next class
- Attend other class meetings off-site as necessary
- Collect and proof course materials submitted by instructors and coordinate duplication with reprographics
- Contact instructors prior to class start date to confirm classroom and course information.
Administrative Support Assistant II
CSUS, College of Continuing Education
08.2004 - 07.2005
- Use C2K on a daily basis to assist students by phone with registration and general inquiries in regards to different
classes and certificate programs. - Update programmer representatives and managers to the needs and concerns of the students.
- Act as a Lead to other Information Specialist’s with registration and data entry.
- Liaison between programmers and the registration unit for different Business Programs.
- Represent registration unit in team meetings with other unit staff to sustain cooperative relationships.
- Explain our policies and procedures to prospective students.
- Manage daily deposits with proven accuracy as well as disputes.
- Process invoices and approve refunds.
- Ability to Multitask demands and make independent decisions
Administrative Support Assistant II
CSU Sacramento, Admissions & Records
03.2002 - 08.2004
- Answer a high volume of telephone calls during registration and for all student inquiries for Admissions & Records
- Address customer/student issues ranging in nature from general to complex
- Determine and distribute a large and varied volume of forms based on knowledge and student input
- Use SIS+, Word, and Excel, 10-key by touch, Internet Explorer, Outlook email, and electronic calendar on a daily basis
- Provide information from registration to graduation while staying abreast of University catalog, academic calendars and policies
- Serve as primary contact/liaison between counselors, evaluators, enrollment services and the registrar
- Set and maintain appointment calendars for Admission Counselors and Evaluators
- Explain numerous policies and procedures to staff, faculty and general public including University registration process, and campus withdrawal policy and add/drop deadlines
- Assist in training new Administrative Support Assistant II employees.
Education
Bachelor of Arts - Organizational Communication
California State University - Sacramento
2012
Skills
- 20 years working in Higher Education
- Excellent Interpersonal Skills
- Customer Communication
- Clear and Concise Communication
- Knowledge of university standards and policies
- Project Management skills
Timeline
Senior Enrollment Services & Customer Relations
CSUS, College of Continuing Education
05.2015 - Current
Administrative Support Coordinator I/Information Specialist
CSUS, College of Continuing Education
05.2007 - 05.2015
Coordinator I, Graduate Business Degree Programs
CSUS, College of Continuing Education
07.2005 - 05.2007
Administrative Support Assistant II
CSUS, College of Continuing Education
08.2004 - 07.2005
Administrative Support Assistant II
CSU Sacramento, Admissions & Records
03.2002 - 08.2004
Bachelor of Arts - Organizational Communication
California State University - Sacramento
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