Kimberley Snyder
Yorba Linda,California
Summary
Hardworking Bankruptcy Specialist proudly offering over 10 years' experience in cultivating professional rapport with attorneys, bankruptcy court personnel and trustees. Valuable employee known for maintaining composure in stressful situations. Skilled in data integrity rules and patiently responding to customer inquiries. Results-driven Bankruptcy Manager highly knowledgeable about applicable laws and well-versed in risk management practices. Accomplished in running successful and compliant departments with maximum performance against goals. Works effectively across departments to coordinate resolutions and correct deficiencies affecting bankruptcy operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
PSR - Patient Service Representative
Waive Imaging-Radnet
Orange, CA
09.2023 - Current
- Assisted with scheduling appointments for clients and visitors.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Bankruptcy Specialist
Consumer Portfolio Services
Irvine, CA
11.2010 - 01.2017
- Diligently returned calls and answered email message inquiries within 24 hours.
- Filed documentation on time with bankruptcy courts to avoid delays.
- Worked closely with bankruptcy attorneys to review documents and made all required corrections.
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
- Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
- Liaised between bank and outside parties such as agencies, attorneys and trustees to handle bankruptcy matters.
- Determined necessary repossessions on qualified bankruptcy accounts.
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Created and updated case management and client account databases.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
Customer Service Supervisor
Consumer Portfolio Services
Irvine, CA
10.1999 - 05.2008
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
Payment Processor Supervisor
Consumer Portfolio Services
Irvine, CA
2003 - 2008
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Received and submitted payments and applied amounts to customer balances.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed new customer forms to set up accounts in system.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Generated, mailed and monitored invoices.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Education
GED -
Anaheim Adult Education School
Anaheim, CA04.1997
Skills
- Claims Review
- Monitoring Plans
- Data Entry
- Email and Phone Etiquette
- Letters and Documentation
- Customer Service
- Workload Management
- Legal Document Preparation
- Proficient in MS Office
- Court Document Filing
- Deadline Monitoring
- Good Judgment and Decision Making
- Billing Statements
- Document Preparation
- Administrative Support
Timeline
PSR - Patient Service Representative
Waive Imaging-Radnet
09.2023 - Current
Bankruptcy Specialist
Consumer Portfolio Services
11.2010 - 01.2017
Customer Service Supervisor
Consumer Portfolio Services
10.1999 - 05.2008
Payment Processor Supervisor
Consumer Portfolio Services
2003 - 2008
GED -
Anaheim Adult Education School
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