Kimberley Thomas
Summary
Skilled Psychiatric Technician III from Central State Hospital, adept in crisis intervention and developing patient rapport, significantly reduced aggressive behavior incidents. Expertise in clinical documentation and behavioral management, ensuring high-quality care and safety. Demonstrates compassionate patient support and efficient emergency response, enhancing treatment outcomes and patient well-being.
Overview
28
28
years of professional experience
Work History
Psychiatric Technician III
Central State Hospital
04.2024 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
Certified Medical Assistant
Ivor Medical Center
10.2022 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Prior authorizations for medication and procedures.
- Referrals to specialist.
Certified Medical Assistant
Bon Secours Medical Center
02.2020 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Direct Support Professional
Phoenix and Peace Group Home
08.2018 - 02.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Certified Medical Assistant
Southside Physicians Network
03.2010 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Nursing Assistant
Southside Regional Medical Center
06.1999 - 03.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Certified Nursing Assistant
Hiram Davis Medical Center
02.1997 - 06.1999
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Certificate of Technical Studies - Certified Nursing Assistant Certification
South Side of Virginia Community College
Franklin, VA08-1992
High School Diploma -
Sussex Central High School
Sussex, Virginia 06-1990
Skills
- Clinical Documentation
- Incident Reporting
- Developmental Disabilities Support
- De-Escalation Techniques
- Vital Signs Documentation
- Emergency Response
- Behavioral Management
Additional Information
Medical office experexperience
Telephone etiquette
Caregiving
Patient care
Vital signs
Medical scheduling
Insurance verification
Hospital experience
Medical receptionist
Clerical experience
EMR systems
Triage
Epic (5 years)
Connect Care Epic (5 years)
Eclinical (2 years)
Timeline
Psychiatric Technician III
Central State Hospital
04.2024 - Current
Certified Medical Assistant
Ivor Medical Center
10.2022 - 04.2024
Certified Medical Assistant
Bon Secours Medical Center
02.2020 - 07.2022
Direct Support Professional
Phoenix and Peace Group Home
08.2018 - 02.2020
Certified Medical Assistant
Southside Physicians Network
03.2010 - 06.2019
Certified Nursing Assistant
Southside Regional Medical Center
06.1999 - 03.2010
Certified Nursing Assistant
Hiram Davis Medical Center
02.1997 - 06.1999
Certificate of Technical Studies - Certified Nursing Assistant Certification
South Side of Virginia Community College
High School Diploma -
Sussex Central High School
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