Strategic operations leader with a strong history of improving enrollment strategies and achieving 20% cost savings. Skilled in budget management and stakeholder engagement, focused on enhancing operational efficiency and compliance. Experienced in team leadership and professional development, utilizing data-driven approaches to boost academic success.
Overview
13
13
years of professional experience
Work History
Director of School Operations (K – 8)
Brooklyn Prospect Sunset Yards Campus
Brooklyn
01.2025 - 06.2025
Collaborated with recruitment team to implement outreach strategies targeting diverse communities.
Facilitated workshops for staff and administrators, enhancing professional development opportunities.
Ensured compliance with applicable laws through effective management of daily campus operations.
Identified and addressed gaps in operational performance metrics for continuous improvement.
Strengthened student culture and visibility through partnerships with local organizations.
Organized family engagement events to support prospective families and drive application conversions.
Managed K–8 operations, including HR and vendor management, within a multi-million-dollar budget framework.
Redesigned systems that resulted in 26% operational efficiency improvement and 20% expense reduction.
Supervised a cross-functional team; implemented performance systems and professional growth plans.
Collaborated with academic leaders to align operational systems with instructional goals, ensuring compliance and equity.
Designed scalable systems for procurement, compliance tracking, and operational workflows.
Provided budget forecasting and resource planning support to senior leadership.
Facilitated professional development for operations staff to improve execution and stakeholder communication.
Director of School Operations
Achievement First East Brooklyn High School
Brooklyn
01.2022 - 01.2025
Oversaw management of non-instructional functions such as HR, facilities, payroll, and compliance.
Streamlined enrollment process in collaboration with academic deans to enhance student placement accuracy.
Directed school-wide operations, focusing on safety protocols and student data systems.
Implemented 'train-the-trainer' model to drive 30% improvement in operational efficiency.
Achieved strategic resource management that resulted in 20% annual cost reductions.
Managed logistics for annual school readiness projects from initiation to completion.
Facilitated professional development sessions on compliance, school culture, and system management.
Coordinated with stakeholders to address inquiries promptly and maintain strong relationships.
Associate Director of School Operations
Achievement First University Prep High School
Brooklyn
05.2021 - 01.2022
Supported school-wide academic and culture initiatives as extended leadership team member.
Oversaw daily staff coverage operations, collaborating with academic deans for instructional continuity.
Ensured compliance and accuracy of student records, including Per Pupil invoicing and KPIs.
Coordinated logistics for assessments impacting approximately 500 high school students.
Revamped attendance systems to utilize academic and behavioral data for projecting outcomes.
Facilitated bi-monthly meetings on student attendance and interventions with culture and academic teams.
Partnered with culture leaders to enhance systems that improved student engagement.
Implemented policies promoting academic achievement and facilitated communication among stakeholders.
Director In Residence/Operations Manager
Achievement First Linden Elementary School
Brooklyn
05.2014 - 05.2021
Implemented foundational operations systems to support long-term scalability during school founding year.
Led annual recruitment campaigns that raised enrollment by five percent through targeted outreach.
Planned family engagement events to foster strong school-community partnerships.
Conducted bi-monthly meetings aimed at improving attendance and boosting student investment.
Oversaw compliance processes related to immunizations, meals, and transportation for all students.
Coached Operations Coordinator through weekly development sessions for professional growth.
Enhanced tracking and early intervention by revamping attendance playbook based on academic data.
Grew parent volunteer base by 30 percent while expanding opportunities for school events.
Graduate Assistantship
Long Island University – Brooklyn Campus
Brooklyn
01.2012 - 05.2013
Collaborated with MPA Program Director to develop curriculum and advance research initiatives.
Conducted telephone surveys to assess fiscal crisis impact on nonprofit funding.
Collected, entered, and analyzed data using SPSS for publication in public administration journals.
Represented university and MPA program at academic conferences and networking events.
Policy and Planning Intern
Office of Brooklyn Borough President
Brooklyn
01.2012 - 03.2012
Conducted research on complex urban policy issues, including education, transportation, youth development, and disability access.
Supported the creation of the Borough President’s Disability Advisory Committee by analyzing accessibility barriers and proposing solutions.
Helped organize the Borough’s first 'Civic Engagement Symposium' focused on youth leadership and community action.
Engaged with private and nonprofit employers to secure summer jobs for 150 inner-city youth through local hiring partnerships.
Education
Master of Public Administration - Nonprofit Management
Long Island University – Brooklyn Campus
Brooklyn
05-2013
Bachelor of Science - Marketing
St John’s University – Queens Campus
Queens
05-1996
Skills
Microsoft Office proficiency
Data analysis capabilities
Budgeting and financial management
Enrollment strategy development
Compliance assessment and tracking
Oversight of operations
Stakeholder relationship management
Leadership and team development
Strategic planning processes
Coordination of projects
Timeline
Director of School Operations (K – 8)
Brooklyn Prospect Sunset Yards Campus
01.2025 - 06.2025
Director of School Operations
Achievement First East Brooklyn High School
01.2022 - 01.2025
Associate Director of School Operations
Achievement First University Prep High School
05.2021 - 01.2022
Director In Residence/Operations Manager
Achievement First Linden Elementary School
05.2014 - 05.2021
Graduate Assistantship
Long Island University – Brooklyn Campus
01.2012 - 05.2013
Policy and Planning Intern
Office of Brooklyn Borough President
01.2012 - 03.2012
Master of Public Administration - Nonprofit Management
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group