Kimberley Warnick

Compare and verify merchandise invoices to items received to ensure that shipments are correct.

Send any alterations, layaways, or special orders to Guests via FedEx.

Check accuracy of freight packing slips and transfer slips.

Double-check that all transfers have been processed through the register and that items match what you are shipping out. When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product.

Responsible for placement of merchandise onto sales floor in accordance to proper size, folded and arranged by size.

Answered phones to respond to customer questions, provide information and schedule appointments.

Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.

Verifying insurance for billing purposes.

Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.

Management of onsite recruiters to ensure that hiring deadlines were met.

Responsible for the growth and profitability of the staff and office which included processing payroll and generating analytics for verification/reporting purposes.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Increased branch profitability by implementing cost-saving measures and streamlining operational processes. Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Consulted customers to boost product sales and services.

Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies. Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic. Spearheaded community outreach initiatives, improving company's local reputation and engagement. Responsible for sales and generating leads to ensure growth for office and company. Manage and maintain interview schedules and paperwork

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.