Kimberley Worrell
Shreveport,LA
Summary
Proven track record in enhancing customer satisfaction and sales at Elise Truck and Auto Plaza, leveraging expertise in cash register systems and exceptional customer relations. Spearheaded initiatives that significantly improved service quality and operational efficiency. Skilled in team collaboration and adept at driving revenue growth, demonstrating a commitment to excellence and results.
Overview
17
17
years of professional experience
Work History
Cashier/cook
Elise Truck and Auto Plaza
Shreveport, LA
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Parkers Towing
Randy Parker
Bossier City, LA
04.2016 - 02.2018
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Improved cost management by negotiating favorable contract terms with vendors and suppliers.
- Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
- Contributed to strategic planning efforts by preparing detailed reports on market trends, industry news, competitor analysis, and other relevant data points.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
Contract Postal Unit
Elizabeth Bedingfield
Bossier City, LA
10.2011 - 03.2015
- Adhered to all USPS regulations, maintaining a clean driving record while operating postal vehicles for daily deliveries.
- Participated in community outreach events on behalf of the postal service, representing the organization professionally and positively at public functions.
- Ensured the safety and security of mail by adhering to strict handling procedures during collection, processing, and delivery stages.
- Efficiently processed high volumes of mail by utilizing automated sorting equipment, maintaining smooth workflow within the distribution center.
- Provided assistance in training new employees on proper mail handling techniques and route navigation tactics.
- Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.
- Expedited parcel deliveries during peak seasons, ensuring timely arrival of shipments even under high volume conditions.
- Contributed to revenue growth by promoting additional postal products and services to customers at the counter or during deliveries.
- Managed sensitive materials such as registered mail items with discretion, guaranteeing secure transport from sender to recipient without incident.
Kitchen Manager
Whats Up Diner Paige Shelton
Shreveport, LA
11.2010 - 11.2011
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Warehouses Worker
Libbey Glass
Shreveport, LA
09.2007 - 12.2010
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
GED -
Waskom High School
Waskom, TXSkills
Purchase assistance
Cash register systems
Sales expertise
Customer Relations
Timeline
Cashier/cook
Elise Truck and Auto Plaza
10.2023 - Current
Parkers Towing
Randy Parker
04.2016 - 02.2018
Contract Postal Unit
Elizabeth Bedingfield
10.2011 - 03.2015
Kitchen Manager
Whats Up Diner Paige Shelton
11.2010 - 11.2011
Warehouses Worker
Libbey Glass
09.2007 - 12.2010
GED -
Waskom High School