Kimberley Wurst
Bear,DE
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
22
22
years of professional experience
Work History
Sales Associate
Ambassador Liquiors
Newark, Delaware
10.2002 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
certification - Data Entry
Albuquerque Job Corps Center
Baltimore, MD08-2001
High School Diploma -
|Howard Highschool of Technology
Wilmington, DE06-1998
Skills
- Sales Development
- Payment Processing
- Order Processing
- Customer Needs Assessment
- Upselling
- Contract Preparation
- Product Sales
- Inventory Control
- Business Development
- Retail loss prevention
- Reliable and punctual
- Money Transfer Systems
- Stocking and Receiving
- Store Opening and Closing
- Professional Demeanor
- Merchandising understanding
- Inventory control procedures
- Policy and Procedure Adherence
- POS System Operation
- Excellent communication skills
- Customer Service
- Outgoing Personality
- Shipment Processing
- Service-oriented
- Inventory Tracking
- Retail Store Operations
- Retail merchandising expertise
- Money Handling
- Client Service
- Positive and professional
- Merchandising knowledge
Timeline
Sales Associate
Ambassador Liquiors
10.2002 - Current
certification - Data Entry
Albuquerque Job Corps Center
High School Diploma -
|Howard Highschool of Technology
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