Kimberley D. Heard
Case Manager
Carson,CA
Summary
Acute Rehabilitation Case Manager at Long Beach Memorial Medical Center with proven expertise in case management and client advocacy. Skilled in documentation and reporting, I excel in team collaboration and problem-solving, ensuring seamless transitions and effective resource coordination.
Strong communicator with a passion for helping others.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Acute Rehabilitation Case Manager
Long Beach Memorial Medical Center
Long Beach, CA
03.2005 - 05.2025
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, therapists, nutritionists, and nursing to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Enhanced communication between all members of the healthcare team through consistent follow-ups and progress updates.
- Fostered open lines of communication with patients'' families and support networks, involving them in the case management process as appropriate.
- Achieved positive patient outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address patient needs and formulate tailored support strategies.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Discharge Planner
Memorial Healthcare IPA
Long Beach, California
10.1998 - 03.2005
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Coordinated travel arrangements and contacted family with travel information.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Worked with utilization review to establish prior authorization for timely discharges.
- Facilitated smooth transfers between hospital departments, minimizing delays in patient care during transition periods.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Conducted regular reviews of case management processes to identify areas for improvement and implement targeted interventions.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Enhanced patient outcomes through thorough follow-up assessments and adjustments of discharge plans as needed.
- Streamlined the discharge process, reducing wait times and increasing overall efficiency within the hospital.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Ensured compliance with federal regulations and accreditation standards related to discharge planning activities within the organization.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Provided ongoing training and mentorship to new Discharge Planners, fostering a supportive team environment that promoted knowledge sharing and skill development.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
- Collaborated with healthcare providers to drive continuity of care.
- Coordinated patient discharge planning and follow-up care.
Education
Master of Healthcare Administration - Health Care Administration
University of Phoenix
Tempe, AZ 06.2012 - 12.2015
Bachelor of Science - Business
University of Phoenix
Tempe, AZ 09.2007 - 06.2012
Skills
Case management
Utilization management
Patient support
Community resources
Client advocacy
Documentation and reporting
Decision-making
Problem-solving
Case management
Timeline
Master of Healthcare Administration - Health Care Administration
University of Phoenix
06.2012 - 12.2015
Bachelor of Science - Business
University of Phoenix
09.2007 - 06.2012
Acute Rehabilitation Case Manager
Long Beach Memorial Medical Center
03.2005 - 05.2025
Discharge Planner
Memorial Healthcare IPA
10.1998 - 03.2005
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