Kimberli Carter
Orlando,FL
Summary
Dynamic customer service professional with experience at Amazon, adept at resolving inquiries and enhancing satisfaction. Proven ability in data entry and active listening, contributing to streamlined processes and effective team collaboration. Recognized for training new staff and maintaining high service standards, ensuring operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
10.2025 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Processed orders accurately and efficiently, maintaining adherence to company policies.
- Collaborated with team members to enhance service delivery and streamline processes.
- Assisted in training new staff on customer service protocols and system navigation.
Cashier Team Lead
Dunkin' Donuts
03.2022 - 10.2025
- Supervised daily operations, ensuring efficient customer service and timely transactions.
- Trained new cashiers on point-of-sale systems and company policies.
- Monitored cash drawer accuracy, conducting regular audits to prevent discrepancies.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
Education
Associate of Science - Billing And Coding Front Desk
Valencia College
Orlando, FL08.2023
High School Diploma -
Winter Park High School
Winter Park, FL05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Amazon
10.2025 - Current
Cashier Team Lead
Dunkin' Donuts
03.2022 - 10.2025
Associate of Science - Billing And Coding Front Desk
Valencia College
High School Diploma -
Winter Park High School