Kimberli Girard
Salem,NY
Summary
Results-driven Senior LTD Analyst at The Hartford with a proven track record in claims analysis and process improvements. Skilled in MS Excel and analytical thinking, I enhanced team performance through effective training and mentorship. Committed to quality, I streamlined workflows, reducing turnaround times while ensuring compliance and accuracy in decision-making.
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Senior LTD Analyst, Segment 3
The Hartford
04.2020 - 02.2025
- Analyzed medical records, company contracts, and employee eligibility to make claim decisions.
- Reviewed documentation for compliance and accuracy, ensuring adherence to industry regulations.
- Processed claims efficiently, maintaining high standards of quality and attention to detail.
- Developed training materials for new analysts, enhancing team knowledge and performance.
- Implemented process improvements that streamlined claims review workflows and reduced turnaround times.
- Mentored junior analysts on best practices in claims analysis and problem resolution strategies.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.
Customer Care Special Services
The Hartford
05.2006 - 04.2020
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed customer accounts and updated information in CRM software to ensure data accuracy.
- Assisted in training new representatives on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Ultimate Wireforms, Inc
08.1999 - 05.2006
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed order processing using CRM software, ensuring timely responses to customer requests.
- Trained new team members on company protocols and best practices in customer service.
- Streamlined communication processes to enhance overall customer satisfaction and support efficiency.
- Collaborated with sales teams to address client needs and provide tailored solutions.
Education
No Degree - Computer Engineering
Branford Hall Career Institute
Southington, CTBristol Eastern High School
Bristol, CT06-1997
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Excel proficiency
- Information gathering
- Critical thinking
- Decision-making
- Process improvements
- Root-cause analysis
- Continuous improvement
- Evidence-based decision making
- Deadline adherence
- Process enhancement
Timeline
Senior LTD Analyst, Segment 3
The Hartford
04.2020 - 02.2025
Customer Care Special Services
The Hartford
05.2006 - 04.2020
Customer Service Representative
Ultimate Wireforms, Inc
08.1999 - 05.2006
No Degree - Computer Engineering
Branford Hall Career Institute
Bristol Eastern High School
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