Kimberli Poppe-Smart

• Develop Social Media designs, scheduling, posts, and managing websites based on research.
• Write Nonfiction, fiction, and articles including several self-published titles and contributions to anthologies.
• Edit existing manuscripts for clarity and structure according to the client's requirements.
• Create outlines for books, articles, stories, or scripts based on research findings and personal experience.
• Generate ideas for new articles or books based on current trends in the industry.
• Participate in networking events with peers within the industry including agents, publishers, publicists.
• Craft compelling copy that resonated with target audiences.
• Research relevant topics thoroughly using both primary sources and secondary sources.
• Collaborate with design teams to create visual elements that complemented written material.
• Promote published works through social media channels such as Instagram and Facebook.
• Attend conferences and seminars related to writing topics such as self-publishing or freelance opportunities.

• Provided one-on-one and group education
• Supported and coached clients through goal setting and goals for their health
• Assisted clients to help them focus on health and wellness, how to manage stress, striving for holistic balance, healthy food choices, cooking, and self-care
• Develop assessment and educational materials, draft and publish articles and edit for other coaches.

Following a layoff from reduction in force and during COVID, the focus shifted temporarily to developing writing and editing skills, earning my Ph.D., pursuing education to further my coaching skills, completing home renovations for my parents during the summers, and serving as nanny for my grandchildren whose parents were Army and civilian essential workers during COVID shut-downs. Interim jobs as detailed below were also pursued.

• Provide excellent customer service in women’s retail clothing and jewelry.
• Ensured all components were created to exact specifications for production.
• Consulted with customers about desires and design needs for individualized pieces.
• Inspected all finished jewelry items for quality assurance purposes.
• Demonstrated knowledge of store products and services.
• Offered suggestions for additional items that may be of interest to customers.

• Daily documentation of student behaviors per academic plan.
• Attended professional development workshops related to working with special needs children.
• Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
• Taught individual and small groups of students to reinforce learning of material or skills initially introduced by a teacher.
• Assisted in developing and implementing Individual Education Plans for students with disabilities.
• Provided feedback to teachers regarding student successes or challenges observed during instruction time.
• Implemented strategies designed to help increase independence among special needs students when completing assignments or activities independently.
• Provided one-on-one support to students requiring additional assistance with assignments.

• Provided services to students of all ages and learning styles in public school system
• Prepared instructional materials for group and one-on-one teaching to comply with established curriculum
• Quick interpretation of lesson plans to teach students
• Created reports to staff members to ensure that information was provided about the classroom.

• Taught patients, providers, outside legal counsel, and staff various presentations for significant untoward medical events
• Trained staff on how to adhere to policies, procedures on patient care, and personal management
• Trained on risk management and patient relations to improve efficacy
• Oversaw clinical risk management team, integration of post-discharge complaints, grievance investigation, resolution processes of the patient relations team, and ongoing systemic risk identification and mitigation
• Development and implementation of CANDOR (Communication and Optimal Resolution) and Talk-to-Me programs
• Developed risk management tools to enhance risk manager performance at facility level
• Collaborative efforts to improve efficiency and effectiveness of cross-departmental functions with Patient Safety, Quality, Compliance, Legal, Security, Pharmacy Services, and others
• Revamped Clinical Risk Management and Patient Relations workflows to refocus staff and align processes with business objectives of reducing patient harm, leveraging resources appropriately, and utilizing data to drive operational decisions.
• Facilitated collaboration between teams by encouraging open communication channels.
• Assessed employee performance against established benchmarks or targets.
• Developed policies and procedures to ensure compliance with corporate standards.
• Ensured compliance with all relevant regulations, policies and procedures.
• Identified opportunities for process optimization through data analysis.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Led cross-functional teams in the development of innovative solutions to complex problems.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Implemented systems for tracking progress on key initiatives or projects.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Identified opportunities for improvement in operational performance metrics.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Coordinated with regulatory bodies to ensure compliance with laws and standards.
• Established performance metrics and evaluated staff to promote continuous improvement.
• Promoted a culture of innovation and encouraged staff to contribute ideas.
• Partnered with staff to create professional development plans to support personal and business growth.
• Monitored industry trends to identify opportunities for expansion and innovation.
• Enhanced customer satisfaction through the development of service improvement initiatives.
• Coordinated activities with other departments to expedite work and improve collaboration.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Conducted risk analysis and provided client support
• Mitigation strategies to resolve cases for clients
• Filed case pleadings and representations before tribunal
• Expert knowledge in health care law, providing risk management, administrative, employment, and defense litigation services to long term care providers, hospitals, doctors and other providers
• Analyzed risk management, administrative, and defense counsel for long term care facilities, home health/hospice agencies, providers, physician practices, and hospitals
• Represented clients before facility licensing and certifying agencies
• Conducted education for local entities as well as larger industry groups
• Conducted onsite risk assessments
• Developed education and risk tools for use in facilities
• Fulfilled marketing efforts through speaking engagements, drafting and publishing educational and marketing materials, and designing tools for courtroom and case development uses
• Performed document review and analysis for large Department of Justice accusations.

• Taught policies and procedures across disciplines and departments to improve performance management systems using data to drive initiatives
• Initially hired as a project manager for the Medicaid Waiver program I worked with CMS and Department team members to quickly restore services with the lifting of a CMS-imposed moratorium
• Was swiftly escalated to multiple positions simultaneously including Director of Senior and Disabilities Services and Director of Health Care Services
• Stakeholder engagement and education for all Medicaid services and service providers
• Improved care for Alaskans through all departments by improving behavioral health outpatient and inpatient services; waiver services; long term care services; certification, licensing and background checks; Medicare liaison services; and certificate of need
• Sponsor of two large multimillion-dollar technology projects
• Drafted multiple reports, spoke at numerous gatherings and was a key witness to the Alaska Legislature on all aspects of the Medicaid program.

• Educated staff on organizational mission and goals to help employees and board members achieve success and following established policies, regulations, and laws.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Supervised and directed daily work of Environmental Services, Quality Assurance, Utilization Review, and Emergency Response teams.

• Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
• Drafted and reviewed contracts and other legal documents to support client needs.
• Represented clients in civil litigation, criminal proceedings and appeals in state and federal courts.

• Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
• Influenced appropriate risk management prioritization on front lines to promote strategic objectives while meeting operational risk program expectations.
• Produced and analyzed scorecards and other performance management tools to identify and mitigate risk exposure and monitor progress towards stated project goals.
• Took initiative in gathering information and solving problems independently within highly structured corporate environment.
• Negotiated settlement agreements to resolve disputes.
• Researched claims and incident information to deliver solutions and resolve problems.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained hospital personnel and physician residents risk management techniques.

• Developed strategies to resolve cases in client's best interest.
• Performed medical-legal case review and analysis.
• Drafted case assessments and pleadings on clients' behalf by balancing objectives and legal requirements and prohibitions.
• Developed strategies and arguments for hearings, trials and appeals.
• Developed and presented key evidence and exhibits during civil trials.
• Remote contract work extended through 2005.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Followed up on delinquent tenants and coordinated collection procedures.
• Communicated effectively with owners, residents, and on-site associates.

• Collaborated with Medicaid business leaders to develop and deploy provider training.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant provider behavior.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
• Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
• Participated in drafting responses to RFPs.

• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
• Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Participated in and led health education, coping, and skills training groups.

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Educated patients, families and caregivers about conditions and treatments.
• Administered medications to address patient symptoms and monitored response.
• Taught social skills and life skills groups.

• Led individual and group education sessions to meet variety of health education needs for recovering individuals.
• Developed patient care plans and documented progress toward goals.
• Administered routine and detox medications via oral and intramuscular injections and monitored responses.
• Evaluated patient histories, complaints, and current symptoms.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.

• Prioritized and distributed assignments and workload based on individual staff strengths and experience.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Developed, coordinated, and implemented in-service educational programs focusing on safety and adherence to protocols.
• Performed prior authorization review of services requiring notification.
• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.

• Delivered objective childbirth information and taught about resources for birthing facilities and methods.
• Contributed expertise to educational resource in community establishments such as public health clinics and hospitals.

• Educated teenage women on puberty and body changes related to hormones and growth and taught self-care and health information related to contraceptives, women's health, and disease prevention.
• Educated women on perimenopause, explaining symptoms, bodily changes and physical limitations.
• Assisted in annual exams examining patients for medical conditions involving age, menstruation, pregnancy, and sexual health.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Initiated risk management activities, devised new systems and specific processes to handle ongoing monitoring needs for potential risks.