Kimberli Schlick
Mulvane,KS
Summary
Reliable detail-oriented team player with 33 years experience with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proven track record of successfully streamlining business operations.
Overview
17
17
years of professional experience
Work History
Senior Operations Representative
NuStar Energy
10.2023 - Current
- Supervised daily operations while maintaining compliance with company policies, procedures, and industry regulations.
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Established culture of excellence by setting clear expectations for quality service delivery while offering ongoing guidance and support.
- Trained new employees on proper procedures and operational duties.
- Handled customer needs and issues by working with representatives and customers directly.
- Sarbanes Oxley control testing annually for NuStar web site users.
- Work closely with internal and external customers to satisfy operational data and requirements to conduct business.
- To correctly apply NuStar practices, policies and procedures related to customer support.
- Extensive telephone communication with customers, answering customer questions/inquiries, provide accurate detailed information to various departments to ensure that customer accounts are corrected in timely fashion.
- Input and maintained customer data necessary for operations and accounting.
- Setup and maintenance of allocations implemented to enforce system minimums.
- Training for customers on access and use of NuStar Energy Web Site.
- Sarbanes Oxley audit control testing annually for NuStar web site users.
- Setup and Maintain user account information for customer accessing NuStar Energy Website.
- Provide front line support for load rack issues related to underlying master data.
- Setup and maintenance of TABS (Terminal Administration and Billing System) and TDS (Top Tech Data Service) that are third party systems in NuStar Automation System.
- Provide project support of Terminal Automation Team for system upgrades.
- Provide post installation support to facilities following installation of standardized automation system or implementation into NuStock system.
- Perform daily Stock Accounting with minimum supervision.
Operation Support Representative II
NuStar Energy
03.2007 - 10.2023
- Work closely with internal and external customers to satisfy operational data and requirements to conduct business.
- To correctly apply NuStar practices, policies and procedures related to customer support.
- Extensive telephone communication with customers, answering customer questions/inquiries, provide accurate detailed information to various departments to ensure that customer accounts are corrected in timely fashion.
- Input and maintenance of customer data necessary for operations and accounting.
- Setup and maintenance of allocations implemented to enforce system minimums.
- Training for customers on access and use of NuStar Energy Web Site.
- Setup and Maintain user account information for customer accessing NuStar Energy Website.
- Provide front line support for load rack issues related to underlying master data.
- Setup and maintenance of TABS (Terminal Administration and Billing System) and TDS (Top Tech Data Service) that are third party systems in NuStar Automation System.
- Provide project support of Terminal Automation Team for system upgrades.
- Provide post installation support to facilities following installation of standardized automation system or implementation into NuStock system.
- Perform daily Stock Accounting with minimum supervision.
Education
No Degree - Secretarial Studies And Office Administration
Wichita Vocational Technical School
Wichita, KS08.1987
Skills
- Operational Efficiency
- Cross-Functional Communication
- Analytical Thinking
- Data Analysis
- Workload prioritization
Timeline
Senior Operations Representative
NuStar Energy
10.2023 - Current
Operation Support Representative II
NuStar Energy
03.2007 - 10.2023
No Degree - Secretarial Studies And Office Administration
Wichita Vocational Technical School