Kimberli Schlick
Mulvane,KS
Summary
Reliable detail-oriented team player with 33 years experience with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proven track record of successfully streamlining business operations.
Overview
17
17
years of professional experience
Work History
Senior Operations Representative
NuStar Energy
10.2023 - Current
- Supervised daily operations while maintaining compliance with company policies, procedures, and industry regulations.
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Established culture of excellence by setting clear expectations for quality service delivery while offering ongoing guidance and support.
- Trained new employees on proper procedures and operational duties.
- Handled customer needs and issues by working with representatives and customers directly.
- Sarbanes Oxley control testing annually for NuStar web site users.
- Work closely with internal and external customers to satisfy operational data and requirements to conduct business.
- To correctly apply NuStar practices, policies and procedures related to customer support.
- Extensive telephone communication with customers, answering customer questions/inquiries, provide accurate detailed information to various departments to ensure that customer accounts are corrected in timely fashion.
- Input and maintained customer data necessary for operations and accounting.
- Setup and maintenance of allocations implemented to enforce system minimums.
- Training for customers on access and use of NuStar Energy Web Site.
- Sarbanes Oxley audit control testing annually for NuStar web site users.
- Setup and Maintain user account information for customer accessing NuStar Energy Website.
- Provide front line support for load rack issues related to underlying master data.
- Setup and maintenance of TABS (Terminal Administration and Billing System) and TDS (Top Tech Data Service) that are third party systems in NuStar Automation System.
- Provide project support of Terminal Automation Team for system upgrades.
- Provide post installation support to facilities following installation of standardized automation system or implementation into NuStock system.
- Perform daily Stock Accounting with minimum supervision.
Operation Support Representative II
NuStar Energy
03.2007 - 10.2023
- Work closely with internal and external customers to satisfy operational data and requirements to conduct business.
- To correctly apply NuStar practices, policies and procedures related to customer support.
- Extensive telephone communication with customers, answering customer questions/inquiries, provide accurate detailed information to various departments to ensure that customer accounts are corrected in timely fashion.
- Input and maintenance of customer data necessary for operations and accounting.
- Setup and maintenance of allocations implemented to enforce system minimums.
- Training for customers on access and use of NuStar Energy Web Site.
- Setup and Maintain user account information for customer accessing NuStar Energy Website.
- Provide front line support for load rack issues related to underlying master data.
- Setup and maintenance of TABS (Terminal Administration and Billing System) and TDS (Top Tech Data Service) that are third party systems in NuStar Automation System.
- Provide project support of Terminal Automation Team for system upgrades.
- Provide post installation support to facilities following installation of standardized automation system or implementation into NuStock system.
- Perform daily Stock Accounting with minimum supervision.
Education
No Degree - Secretarial Studies And Office Administration
Wichita Vocational Technical School
Wichita, KS08.1987
Skills
- Operational Efficiency
- Cross-Functional Communication
- Analytical Thinking
- Data Analysis
- Workload prioritization
Timeline
Senior Operations Representative
NuStar Energy
10.2023 - Current
Operation Support Representative II
NuStar Energy
03.2007 - 10.2023
No Degree - Secretarial Studies And Office Administration
Wichita Vocational Technical School
Similar Profiles
James GuillJames Guill
Maintenance Manager at NuStar EnergyMaintenance Manager at NuStar Energy
Joel SalinasJoel Salinas
Senior Project Engineer at NuStar EnergySenior Project Engineer at NuStar Energy
Colton RichColton Rich
I&E Technician at NuStar EnergyI&E Technician at NuStar Energy
Denise L. SkinnerDenise L. Skinner
Supervisor - Real Estate and Survey at NuStar EnergySupervisor - Real Estate and Survey at NuStar Energy
Wendi BatmanWendi Batman
Assistant Property Manager at NSA StorageAssistant Property Manager at NSA Storage