Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kimberlie Lester

Kimberlie Lester

North Olmsted,OH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

28
28
years of professional experience

Work History

Driver/delivery

Uber, Lyft, Halleen Kia
02.2019 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Provided exceptional customer service

Home Health Caregiver

Nohemies Loving Care
01.2007 - 01.2019
  • Enhanced patient comfort by providing compassionate and attentive care
  • Collaborated with healthcare teams to develop individualized care plans
  • Maintained detailed records of patient progress and changes in health status
  • Managed time effectively while caring for multiple patients concurrently

Individual Marketing Assistant

Regency Blue Cross Blue Shield
07.2005 - 01.2007
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Office Manager

Elite Catering Services
08.2000 - 06.2005
  • Streamlined office operations
  • Enhanced productivity, delegating tasks effectively and overseeing workflow
  • Handled sensitive information with discretion
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Created, maintained and updated filing

Sales Associate Manager

Wizard Communication Systems
09.1995 - 05.2000
  • Developed client rapport
  • Managed a team of sales associates
  • Collaborated with cross-functional teams
  • Maintained accurate records
  • Handled customer relations issues

Education

Medical Assistant Degree, Phlebotomy Licensing - Medical Assisting

Sanford-Brown College
Berea, OH

High School Diploma - College Prepared

Saint Augustine Academy
Lakewood, OH
05.1997

Skills

  • Business Management
  • Flexible Schedule
  • Punctual and Reliable
  • Customer Service
  • Database Management
  • Problem-solving
  • Professionalism
  • Effective communication
  • Teamwork and collaboration
  • Punctuality
  • Attention to detail
  • Record keeping
  • Database Entry
  • Business Correspondence
  • Database Administration
  • Telephone Reception
  • File Organization
  • Reception Management
  • Billing and Coding
  • Microsoft PowerPoint
  • Microsoft Excel
  • Retail Sales Customer Service
  • Microsoft Word
  • Stock Management
  • Inside and Outside Sales
  • Returns and Refunds
  • Product and Service Sales
  • Payment Processing

Timeline

Driver/delivery

Uber, Lyft, Halleen Kia
02.2019 - Current

Home Health Caregiver

Nohemies Loving Care
01.2007 - 01.2019

Individual Marketing Assistant

Regency Blue Cross Blue Shield
07.2005 - 01.2007

Office Manager

Elite Catering Services
08.2000 - 06.2005

Sales Associate Manager

Wizard Communication Systems
09.1995 - 05.2000

Medical Assistant Degree, Phlebotomy Licensing - Medical Assisting

Sanford-Brown College

High School Diploma - College Prepared

Saint Augustine Academy
Kimberlie Lester