Kimberlie Norton
Escalon,CA
Summary
Dynamic Patient Service Representative with a strong background in patient engagement, appointment coordination, and insurance verification. Skilled at streamlining front-desk operations, improving check-in workflows, and enhancing patient follow-up processes. Committed to delivering exceptional service and ensuring compliance with healthcare regulations to create a seamless patient experience.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Central Valley Doctors Physicians Group
Manteca, California
10.2018 - Current
- Streamlined patient check-in process, improving workflow efficiency and reducing wait times.
- Coordinated appointment schedules for multiple physicians, ensuring optimized patient access and reduced scheduling conflicts.
- Verified insurance details and scheduled appointments accurately to maintain smooth operations.
- Delivered exceptional front-desk support, including handling high call volumes and addressing patient inquiries with professionalism.
- Assisted in scheduling follow-up appointments and managed provider calendars for accuracy and availability.
- Maintained strict HIPAA compliance while managing confidential patient records and sensitive information.
Medical Biller
The Speech Path
Modesto, California
02.2000 - 07.2015
- Resolved patient account issues and addressed inquiries promptly to ensure a positive patient experience.
- Provided guidance and training to new staff on office workflows and software to improve team productivity.
- Maintained strict compliance with HIPAA and healthcare regulations, safeguarding sensitive patient data.
- Coordinated with patients and providers to clarify account details and facilitate accurate information flow.
- Generated and organized operational reports to support management decision-making and improve efficiency.
- Delivered excellent customer service, handling high call volumes with professionalism and empathy
Education
Certification - Medical Receptionist
MTI Business College
Stockton, CA07-1981
Skills
- Patient Scheduling & Appointment Coordination
- Front Desk Operations & Check-In/Check-Out
- Insurance Verification & Eligibility Checks
- Medical Records Management (EMR/EHR Systems)
- HIPAA Compliance & Confidentiality
- Patient Communication & Customer Service
- Multiline Phone Systems & Call Handling
- Data Entry & Accuracy
- Problem Solving & Conflict Resolution
- Time Management & Organizational Skills
Timeline
Patient Service Representative
Central Valley Doctors Physicians Group
10.2018 - Current
Medical Biller
The Speech Path
02.2000 - 07.2015
Certification - Medical Receptionist
MTI Business College
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