Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberlie Shofner

Kimberlie Shofner

Albuquerque,NM

Summary

Proven technical writer with a track record of enhancing user experience and documentation quality at Honeywell FM&T through meticulous editing, proofreading, and content optimization. Skilled in transforming complex technical information into clear, engaging content, demonstrating exceptional written communication and project management abilities. Achieved significant improvements in document accuracy and user satisfaction, showcasing a results-driven approach and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Technical Writer I

Honeywell FM&T
06.2021 - Current
  • Proved success working with tight deadlines and a fast-paced environment
  • Managed version control and timely updates of documents through effective project tracking and organization skills
  • Performed thorough and detail-oriented document reviews to identify inaccuracies, inconsistencies, or areas needing clarification
  • Adhered to company policies and editorial guidelines to craft thorough, well-written content
  • Demonstrated of capability in independence while maintaining a team-oriented mindset in a hybrid-office setting to work remotely as needed
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation
  • Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content
  • Collaborated with software developers to gain deep understanding of product features for accurate documentation
  • Worked closely with software engineers, product managers, and other departments to determine accuracy and completeness of technical documentation
  • Conducted user feedback sessions to identify documentation gaps and addressed them, enhancing user satisfaction
  • Observed in-progress operations to identify important steps for technical instructions
  • Gathered technical data from engineering teams to produce accurate specification documents
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar

Security Controller

Santa Fe Protective Services
11.2020 - 06.2021
  • Maintained secure facilities by overseeing the installation and maintenance of physical barriers and access control systems.
  • Coordinated with other departments to ensure seamless integration of security measures throughout the organization.
  • Conducted thorough investigations into reported incidents, resulting in timely resolution and prevention of future occurrences.
  • Facilitated open communication among team members, fostering a collaborative environment focused on problem-solving and continuous improvement in security operations.
  • Oversaw inventory management of security equipment such as radios and access control devices.
  • Improved response time to incidents with thorough training and clear communication channels.
  • Developed comprehensive emergency response plans for various scenarios, increasing preparedness levels.
  • Oversaw entry and exit employees and visitors daily.
  • Implemented cybersecurity measures to protect sensitive data, reducing vulnerability to cyber threats.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Security Controller

Securitas Critical Infrastructure Services, Inc.
03.2019 - 11.2020
  • Maintained secure facilities by overseeing the installation and maintenance of physical barriers and access control systems.
  • Coordinated with other departments to ensure seamless integration of security measures throughout the organization.
  • Conducted thorough investigations into reported incidents, resulting in timely resolution and prevention of future occurrences.
  • Facilitated open communication among team members, fostering a collaborative environment focused on problem-solving and continuous improvement in security operations.
  • Oversaw inventory management of security equipment such as radios and access control devices.
  • Improved response time to incidents with thorough training and clear communication channels.
  • Developed comprehensive emergency response plans for various scenarios, increasing preparedness levels.
  • Oversaw entry and exit employees and visitors daily.
  • Implemented cybersecurity measures to protect sensitive data, reducing vulnerability to cyber threats.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Clerk

Buckland Pharmacy
08.2017 - 03.2019
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Assisted customers by answering questions and fulfilling requests
  • Quickly and accurately counted drawers at start and end of each shift
  • Answered questions about store policies and addressed customer concerns
  • Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store's services and products
  • Trained new Cashier Specialists on best practices for efficient operations, resulting in improved productivity across the team
  • Greeted customers entering store and responded promptly to customer needs
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects

Technical Writer, Freelancer

Textbroker
05.2015 - 03.2019
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly
  • Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
  • Simplified complex technical information into engaging content for non-technical audiences.
  • Adapted documentation style to suit different platforms, from print to online formats.
  • Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.
  • Organized material to research and complete writing tasks.
  • Developed detailed technical documents and user guides for technical products.

Barista

Grounded Coffee Shop
06.2017 - 08.2017
  • Maintained a clean and organized workspace for optimal productivity and safety
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Cleaned counters, machines, utensils, and seating areas daily
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
  • Controlled line and crowd with quick, efficient service
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Made and served brand-specific café beverages with focus on speed, quality and consistency
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays
  • Maintained clean and organized workspace, ensuring welcoming environment for customers
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued
  • Followed exact recipes for mixing and preparing beverage and food items
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Minimized spoilage with proper use of first-in-first-out stock procedures
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning

Pre-K Aide

Bosque Farms Daycare
05.2015 - 06.2017
  • Enhanced children's social skills by facilitating group activities and promoting positive interactions
  • Monitored children during outdoor playtime, ensuring safety while encouraging physical activity and social interaction
  • Assisted with classroom management, maintaining a safe and nurturing environment for young learners
  • Organized thematic units integrating various subject areas for a comprehensive learning approach that captured student interest
  • Aided in creating a language-rich environment by reading stories and participating in interactive book discussions with children
  • Partnered with parents to keep them informed about their child''s progress, addressing concerns promptly and professionally
  • Prepared materials for daily activities, ensuring a smooth transition between lessons and minimizing downtime in the classroom
  • Implemented strategies for behavior modification, fostering a positive classroom atmosphere conducive to learning
  • Promoted early literacy skills by assisting with letter recognition activities and phonics instruction
  • Assisted children during meal times, teaching proper table manners and reinforcing healthy eating habits
  • Supervised children during in-classroom activities and on playground
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys
  • Organized snack time and nap hours

Education

Bachelor of Arts - Criminology

University of New Mexico
Albuquerque, NM
05.2019

Bachelor of Arts - Psychology

University of New Mexico
Albuquerque, NM
05.2019

Associate of Arts - General Studies

University of New Mexico - Valencia Campus
Los Lunas
05.2017

High School Diploma -

Canon Christian Academy
Belen
05.2015

Skills

  • Detail-oriented editing and proofreading
  • Effective writing
  • Software Documentation focus
  • Instruction writing
  • Content Development
  • Technical research
  • Documentation Management
  • Product Specification
  • Style Guide Creation
  • Content optimization
  • Subject matter expertise
  • Written Communication

Timeline

Technical Writer I

Honeywell FM&T
06.2021 - Current

Security Controller

Santa Fe Protective Services
11.2020 - 06.2021

Security Controller

Securitas Critical Infrastructure Services, Inc.
03.2019 - 11.2020

Clerk

Buckland Pharmacy
08.2017 - 03.2019

Barista

Grounded Coffee Shop
06.2017 - 08.2017

Technical Writer, Freelancer

Textbroker
05.2015 - 03.2019

Pre-K Aide

Bosque Farms Daycare
05.2015 - 06.2017

Bachelor of Arts - Criminology

University of New Mexico

Bachelor of Arts - Psychology

University of New Mexico

Associate of Arts - General Studies

University of New Mexico - Valencia Campus

High School Diploma -

Canon Christian Academy

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Kimberlie Shofner