Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Center Manager
National Spine And Pain Center
08.2011 - Current
Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Managed work and performance of more than 10 employees.
Directed daily operations at busy Pain Management practice.
Cashier/Stocker
Reddick Supermarket
01.2010 - 08.2011
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Medical Assistant
Allergy & Asthma Care
03.2009 - 04.2010
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Medical Assisting
Webster College
Ocala, FL
05.1999
Skills
Data Analysis
Facility Maintenance
Operations Oversight
Staff Leadership
Training Coordination
Staff Development
Team Supervision
Schedule Management
Multitasking Abilities
Certification
Timeline
Center Manager
National Spine And Pain Center
08.2011 - Current
Cashier/Stocker
Reddick Supermarket
01.2010 - 08.2011
Medical Assistant
Allergy & Asthma Care
03.2009 - 04.2010
Associate of Science - Medical Assisting
Webster College
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